Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245247 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Vikand Medical Solutions LLC — 4101 Ravenswood Rd, Fort Lauderdale FL, 33312

Feb 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 76 biz days
Paused: 305 biz days
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸305d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 14, 2026
305 business days (not counted)
Created: Feb 5, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 17 On Hold ▶ Running 50 50
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 76
May 23 → Aug 14 Ready for Release ⏸ Paused 305 —
Dispatch 0.0d
Holding 51.0d (excluded)
Coordinators 26.8d
On Track
Dispatch
0.0 days
Holding (excluded from total)
51.0 days
Coordinators
26.8 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
382.0 days Total Age
⏱️
51.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 555 days old
🚨
Primary Delay 51.0 days stuck in "On Hold"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
51.0d
Ready for Scheduling
26.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/19/2026 THolmes - waiting for cruise ships to dock stateside


04/13/2026 ALuman - waiting for cruise ships to dock stateside

01/06/2026 ALuman - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts

12/03/2025 MHamersley - Fady is working with POCs to schedule remediation's when ships are docked.

10/16/2025 MNewman - Fady is working with POCs to schedule remediation's when ships are docked.

EMSAR cm 7/31/2025 per Brad Vikand Medical Solutions LLC 7022.000737 & 7022.000740 - Need to be Postponed - These two devices are in Norway and Spain on a Cruise Ship - getting to them will be a challenge. Brad has some details when ready to reach them to begin the Remediation


Visit #1 Work Order


04/18/2025 YEspino Called 754-715-4961 to verify the Defibs in question. Was unable to speak to anybody or leave a message because while on hold waiting for the operator the call was dropped.

🔧 Work Performed
Visit #1
⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 5, 10:08 AM
Work Order: WO-01245247
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 5, 10:15 AM
From: Entered
To: On Hold
Duration in Previous: 7m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 2h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h

Bottlenecks

Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 10:08 AM
Invoice #
N/A

Details