Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245259 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mather Hospital — 75 N Country Rd, Port Jefferson NY, 11777

Feb 5, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (215 biz days early)
Active: 219 biz days
Paused: 40 biz days
🕐 Clock stopped: Tech Off Site (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
177d
▶ Clock Running
Status: On Hold
Feb 5 → Oct 20, 2025
177 business days (counted)
Running total: 177 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Dec 18, 2025
40 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Jan 23, 2026
23 business days (counted)
Running total: 200 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 20, 2026
19 business days (counted)
Running total: 219 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 219 of ? biz days used
Created: Feb 5, 2025 Tech Off Site: Feb 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Oct 20 On Hold ▶ Running 177 177
Oct 20 → Dec 18 Ready for Release ⏸ Paused 40 —
Dec 18 → Jan 23 Ready for Scheduling ▶ Running 23 200
Jan 23 → Feb 20 Scheduled ▶ Running 19 219
Feb 20 → Feb 21 Tech On Site ▶ Running 0 219
Dispatch 0.0d
Holding 218.9d (excluded)
Coordinators 43.4d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
218.9 days
Coordinators
43.4 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
260.0 days Total Age
⏱️
178.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
42.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 554 days old
🚨
Primary Delay 178.0 days stuck in "On Hold"
⏱️
Total Delay 42.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
178.0d
Ready for Release
40.9d
Ready for Scheduling
23.4d / 1.0d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 RArnold - Called (516)673-5116 for Jevon. I let him know the parts should be delivered by tomorrow. He will not have time to swapt them over the weekend because it is end of month. Adding Fady to email thread. 


01/23/2026 RArnold - Called (516)673-5116 for Jevon to schedule Israel for Monday. He said with the storm, Monday and Tuesday will not work. I am going to have Israel order the parts and once they arrive, I will schedule him onsite. 


12/18/2025 RArnold - List and LCB. Emailed customer asking about SN#DE43809672, as looks like a typo and should be SN#DE43809677. He confirmed typo


10/20/2025 mklose email from Jevon, John adv the devices still affected by the recall are as follows: DE43809679, DE43809687, DE43809674, DE43809680, DE43809717, DE43809683, DE43809697, DE43809673, and DE43809672.

08/05/2025 RArnold - Called 16314731320 asked for biomed. Spoke to Eric. He said I need to contact Jevon his sup. Sending an email to them both.

jjohn72northwell.edu

eamodeo@northwell.edu


07/24/2025 YEspino Called 631-882-0546 to speak to Michael Carrillo to verify the 38 devices in question. Was unable to speak to him or leave a message because the call just rings and then the line is picked up and dropped.


07/24/2025 YEspino Called 718-470-7707 to speak to Rony Pastrana to verify 38 devices in question. Was unable to speak to him or leave a message because the line just rang twice and then the call was dropped.

🔧 Work Performed
2/20/2026 - IM - Exchanged defective devices with new one.
🔍 Technician Findings
2/20/2026 - IM - Exchanged defective devices with new one.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
▶
2 Work Order Created Feb 5, 10:21 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Diana Cox
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 178.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 257d 1h
🚨 41.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Dec 18, 3:30 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 59d 3h
🚨 24.0 business days
👷
▶
3 Technician Assigned Jan 23, 10:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-28T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35d 18h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 29, 10:27 AM
Scheduled For: 2026-02-06T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 5, 11:35 AM
Scheduled For: 2026-02-13T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 17, 3:58 PM
Scheduled For: 2026-02-28T13:00:00.000+0000, 2026-02-19T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 19, 10:13 AM
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Israel Martell Feb 20, 12:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 2h
🚗
Status: Tech Off Site by Israel Martell Feb 20, 8:34 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 59m
⏱️
▶
2 5x Labor Added Feb 20, 10:18 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Israel Martell
From: Tech Off Site
To: Completed
Duration in Previous: 1h 44m
🏁
Status: Closed by Israel Martell Feb 20, 10:27 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 3.2 business days
⏱️
▶
2 Labor Added Feb 25, 10:10 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Ready for Scheduling
Duration: 23.4 business days (threshold: 1.0 business days)
Exceeded by 22.4 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 20, 8:00 AM
Created
Feb 5, 10:21 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03114889 Labor Open 2 $0.00 Feb 20, 10:18 PM
WL-03114890 Labor Open 4 $332.50 Feb 20, 10:18 PM
WL-03114891 Labor Open 1.5 $1,085.00 Feb 20, 10:18 PM
WL-03114892 Travel Open 50 $0.00 Feb 20, 10:18 PM
WL-03114893 Travel Open 51 $0.00 Feb 20, 10:18 PM
WL-03119175 Labor Open 0.016666666666667 $266.00 Feb 25, 10:10 AM

Details