Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245273 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rhode Island Hospital — 593 Eddy St, Providence RI, 02903

Feb 5, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (157 biz days early)
Active: 196 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
177d
▶ Clock Running
Status: On Hold
Feb 5 → Oct 20, 2025
177 business days (counted)
Running total: 177 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 16, 2026
121 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 16 → Apr 24, 2026
6 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → May 13, 2026
13 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 13 → May 13, 2026
0 business days (counted)
Running total: 196 of ? biz days used
Created: Feb 5, 2025 Completed: May 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Oct 20 On Hold ▶ Running 177 177
Oct 20 → Apr 16 Ready for Release ⏸ Paused 121 —
Apr 16 → Apr 24 Ready for Scheduling ▶ Running 6 183
Apr 24 → May 13 Scheduled ▶ Running 13 196
May 13 → May 13 Tech On Site ▶ Running 0 196
Dispatch 0.0d
Holding 299.9d (excluded)
Coordinators 20.6d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
299.9 days
Coordinators
20.6 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: May 13, 2026 (232 days early)
📅
318.0 days Total Age
⏱️
178.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 May 12, 2026
Visit 2 May 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 178.0 days stuck in "On Hold"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
178.0d
Ready for Release
121.9d
Ready for Scheduling
6.6d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/07/2026 mklose dispatch to April to complete devices that have wo's already. will go back when WO's are made for devices sent in by poc

04/27/2026 mklose sent Jace an email asking for photos of devices, so Philips can make WO's. device list: please provide photographic evidence of the unit so I can submit a request to have it added to the UAL. DE43800887 DE43805965 DE43800892 DE43800890 DE43800888 DE43800885

two units highlighted in blue have an IPCR pending; new cases will be generated once the IPCR is approved. DE43804528 DE43808693


04/24/2026 mklose dispatch WO we have, so parts will arrive on time.

04/24/2026 mklose emailed POC adv April on Thursday, and requested WO's for other devices at her location

04/16/2026 MHamersley - called (401) 444-5240, spoke to Jace, she replied to email: DE43806001 & DE43808024 at her location, DE43808258 & DE43808267 are not in inventory; she sent list of devices from newly acquired Morton Hospital; will need to research those serial numbers.


03/27/2026 mklose called 489-929-7098, AI adv not available. LVM sent email to jmary@brownhealth.org


03/25/2026 mklose sent email to msavastano@brownhealth.org, Marissa Savanstano to confirm devices.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
▶
2 Work Order Created Feb 5, 10:31 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Diana Cox
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 178.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 257d 1h
🚨 122.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 16, 3:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 178d 2h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Apr 24, 12:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-28T12:00:00.000+0000, 2026-04-28T11:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 20h
🚨 10.0 business days
📅
Dispatch Scheduled by Megan Klose May 7, 10:28 AM
Scheduled For: 2026-05-13T10:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site May 13, 1:34 PM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1.5, 2
✔️
Status: Completed by April Nuovo May 13, 5:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 32m
🏁
Status: Closed by April Nuovo May 13, 5:13 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
Labor Added May 14, 1:53 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 14, 1:58 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 45m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 15m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 45m

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 13, 6:00 AM
Created
Feb 5, 10:31 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03224844 Labor Open 1.5 $310.00 May 13, 1:39 PM
WL-03224845 Labor Open 2 $95.00 May 13, 1:39 PM
WL-03224846 Labor Open 1.5 $0.00 May 13, 1:39 PM
WL-03224847 Expenses Open 1 $0.00 May 13, 1:39 PM
WL-03226392 Labor Open 0.016666666666667 $76.00 May 14, 1:53 PM

Details