📍 Monongahela Valley Hospital Inc — 1163 Country Club Rd, Monongahela PA, 15063
Feb 7, 2025 → Apr 20, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (174 biz days early)
Active: 199 biz days
Paused: 99 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Feb 7 → Feb 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 7 → Feb 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 17, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2025
0 business days (counted)
Running total: 5 of ? biz days used
69d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → May 23, 2025
69 business days (counted)
Running total: 74 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 16, 2025
99 business days (not counted)
111d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Mar 31, 2026
111 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 31 → Apr 20, 2026
14 business days (counted)
Running total: 199 of ? biz days used
Created: Feb 7, 2025Canceled: Apr 20, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 7 → Feb 7
Created
▶ Running
0
0
Feb 7 → Feb 7
Scheduled
▶ Running
0
0
Feb 7 → Feb 7
Entered
▶ Running
0
0
Feb 7 → Feb 7
Assigned
▶ Running
0
0
Feb 7 → Feb 17
Scheduled
▶ Running
5
5
Feb 17 → Feb 17
Entered
▶ Running
0
5
Feb 17 → May 23
Ready for Scheduling
▶ Running
69
74
May 23 → Oct 16
Ready for Release
⏸ Paused
99
—
Oct 16 → Mar 31
Ready for Scheduling
▶ Running
111
185
Mar 31 → Apr 20
On Hold
▶ Running
14
199
Dispatch0.0d
Holding114.5d (excluded)
Coordinators186.2d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
114.5 days
Coordinators
186.2 days
Over SLA
Created: Feb 7, 2025
Due: Dec 31, 2026
Completed: Apr 20, 2026 (255 days early)
📅
298.7 daysTotal Age
⏱️
111.5d in Ready for SchedulingLongest Stage
🔄
7 transitionsStatus Changes
⚠️
182.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 553 days old
🚨
Primary Delay111.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay182.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Ready for Scheduling
180.5d / 1.0d SLA
Ready for Release
99.5d
On Hold
15.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/31/2026 RArnold - Device on this case has already be ANR. This WO can be canceled
03/17/2026 MHamersley - called 681-209-1808, Ricky Fugate, call went to VM/ mailbox is not set up and cannot leave msg; attached email from Mark Johnson, refusing FCO, stating: "already replaced the flow sensors and updated the SW to the latest 1.05.10.00" Mark Johnson, Biomed; email: Mark.Johnson@independence.health
12/16/2025 DMalloy - Working with the FSE and POC to plan a retuen visit for this device
10/27/2025 MHamersley - Planner is working with field team for resources
10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability
02/07/2025 Cever Fady confirmed location devcies are available to begin monday Feb 10th-wed Feb 12th dispacthig to Paul and Fanfan. Site poc is Frank Fugate. direct line is 681-209-1808 email is ftfugate@isssolutions.com
02/06/2025 Rbailey - Called 724.258.1955 the number for Phallen Ward. Phone answered in Cath Lab. mentioned v60 and He went to get Phallen on the phone. Call Xfer'd and then pickup hangup