Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01246598 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Harmony EMS Inc — 102 Mennonite Ln, HARMONY PA, 16037

Feb 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 176 biz days
Paused: 201 biz days
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸201d
⏸ Clock Paused
Status: Ready for Release
May 23 → Mar 18, 2026
201 business days (not counted)
104d
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Aug 15, 2026
104 business days (counted)
Running total: 176 of ? biz days used
Created: Feb 11, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Apr 17 On Hold ▶ Running 46 46
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 72
May 23 → Mar 18 Ready for Release ⏸ Paused 201 —
Mar 18 → Aug 15 Ready for Scheduling ▶ Running 104 176
Dispatch 1.0d
Holding 248.5d (excluded)
Coordinators 26.8d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
248.5 days
Coordinators
26.8 days
Over SLA
Created: Feb 11, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
378.0 days Total Age
⏱️
201.5d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
26.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 550 days old
🚨
Primary Delay 201.5 days stuck in "Ready for Release"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
201.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 MHamersley - per case information: Tempus LS Man Defibrillator 7022.000675, "FCO completed successfully. LS Remediation (FCO86700002) was completed at Schiller, safety test document uploaded to work order. FSE completed the swap successfully. All LSs are synced to there respective PRO and working properly. 4/25/2025, Fanfan Siku"


03/18/2026 MHamersley - device completed

10/29/2025 MKlose working with planner for update on visit #2.

08/22/2025 MNewman - Sent message to Fady for update on Visit #2

⚠️ Problem Description
Visit #2 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 10, 10:20 PM
Work Order: WO-01246598
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 11, 8:45 AM
From: Entered
To: On Hold
Duration in Previous: 10h 24m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 65d 3h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:54 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h
🚨 202.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Mar 18, 3:02 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 298d 23h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 10:20 PM
Invoice #
N/A

Details