Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01246606 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 West Falls Fire Company — 1864 Davis Rd, West Falls NY, 14170-9701

Feb 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 72 biz days
Paused: 305 biz days
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸305d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 15, 2026
305 business days (not counted)
Created: Feb 11, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Apr 17 On Hold ▶ Running 46 46
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 72
May 23 → Aug 15 Ready for Release ⏸ Paused 305 —
Dispatch 1.0d
Holding 47.0d (excluded)
Coordinators 26.8d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
47.0 days
Coordinators
26.8 days
Over SLA
Created: Feb 11, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
378.0 days Total Age
⏱️
47.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
26.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 550 days old
🚨
Primary Delay 47.0 days stuck in "On Hold"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 Mhamersley - sent f/u email to Heather: hlobringer@gmail.com


12/17/2025 MHamersley - called 716-652-1353, call went to VM/LM; called 716-341-4640, Heather Obringer, call went to VM/LM; sent f/u email: hlobringer@gmail.com; called 585-943-8565, spoke to Alex, he is not POC for this site.


10/23/2025 DMalloy - Following up with Fady and carlos regarding the status of this site.  


EMSAR - cm 7/31/2025 Per Brad Multiple attempts to reach this customer - many messages left 6/30, 7/15, 7/16, 7/18, 7/22. Nobody answers or calls back. Need to have Work Orders Closed06/30/2025 Brad called 716-652-1353 goes to VM - left message. C. Maldonado


03/20/2025 DMalloy - Email sent to the customer Heather Obringer to confirm the device inventory and mailing address. 

hlobringer@gmail.com


Visit #1

⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 10, 10:20 PM
Work Order: WO-01246606
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 11, 8:45 AM
From: Entered
To: On Hold
Duration in Previous: 10h 24m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 65d 3h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 10:20 PM
Invoice #
N/A

Details