📍 West Falls Fire Company — 1864 Davis Rd, West Falls NY, 14170-9701
Feb 10, 2025 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 72 biz days
Paused: 305 biz days
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸305d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 15, 2026
305 business days (not counted)
Created: Feb 11, 2025Today
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → Apr 17
On Hold
▶ Running
46
46
Apr 17 → May 23
Ready for Scheduling
▶ Running
26
72
May 23 → Aug 15
Ready for Release
⏸ Paused
305
—
Dispatch1.0d
Holding47.0d (excluded)
Coordinators26.8d
On Track
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
47.0 days
Coordinators
26.8 days
Over SLA
Created: Feb 11, 2025
Due: Dec 31, 2025 (227 days overdue)
📅
378.0 daysTotal Age
⏱️
47.0d in On HoldLongest Stage
🔄
3 transitionsStatus Changes
⚠️
26.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 550 days old
🚨
Primary Delay47.0 days stuck in "On Hold"
⏱️
Total Delay26.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/30/2026 MHamersley - called 716-341-4640, spoke to Heather, this device is being used by her father; sent email with additional information; hlobringer@gmail.com; cc'd: Ed Mackin, ed.mackin@philips.com
02/06/2026 MHamersley - Planner & FOM working w/ POC to locate devices as they become available
⚠️Problem Description
Visit #2 - Tempus LS Manual Pacing
📄Description
Philips Healthcare Tempus ALS Defibrillator
📞Call Description
FCO86700002
📞
Live Call_Asked to Call Back
Completed Apr 30, 2026
04/30/2026 MHamersley - called 716-341-4640, spoke to Heather, this device is being used by her father, who has a pacemaker inside.
Timeline
📋
Work Order Created Feb 10, 10:20 PM
Work Order:WO-01246607
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxFeb 11, 8:45 AM
From:Entered
To:On Hold
Duration in Previous:10h 24m
🚨47.0 business days
📅
Status: Ready for Scheduling by Mandy NewmanApr 17, 1:39 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:65d 3h
🚨27.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:53 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:36d 2h
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)