📍 Bayville Fire Company No 1 Inc — 258 Bayville Ave, BAYVILLE NY, 11709
Feb 10, 2025 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 145 biz days
Paused: 232 biz days
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸232d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 30, 2026
232 business days (not counted)
73d
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → Aug 15, 2026
73 business days (counted)
Running total: 145 of ? biz days used
Created: Feb 11, 2025Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → Apr 17
On Hold
▶ Running
46
46
Apr 17 → May 23
Ready for Scheduling
▶ Running
26
72
May 23 → Apr 30
Ready for Release
⏸ Paused
232
—
Apr 30 → Aug 15
Ready for Scheduling
▶ Running
73
145
Dispatch1.0d
Holding279.5d (excluded)
Coordinators26.8d
On Track
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
279.5 days
Coordinators
26.8 days
Over SLA
Created: Feb 11, 2025
Due: Dec 31, 2025 (227 days overdue)
📅
378.0 daysTotal Age
⏱️
232.5d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
26.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Behind Schedule - Needs Attention
Ready for Scheduling • 550 days old
🚨
Primary Delay232.5 days stuck in "Ready for Release"
⏱️
Total Delay26.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
232.5d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/30/2026 MHamersley - per case information: Tempus LS Man Defibrillator 7022.001485; was completed 03/16/2025, Raymond Ebanks; "WO-11854207 - LS Remediation FCO86700002 was completed by Schiller. The testing and safety test documentations have been uploaded to this WO. The swap of the LSs was successfully completed and all LSs have been synced to their respective Pros."
03/18/2026 MHamersley - called 516-628-1922, call went to non-emergency line, press 1, for Officer, call went to Chief Caso's VM/LM; (researched for Mario's contact info/email, couldn't find one)
Tempus LS Man Defibrillator 7022.001485
Notes from Visit #1:
02/28/2025 DNakoff - Spoke with Mario about the Tempus recall. Loaner was already sent out to the customer and the customer's unit was returned to Philips via FedEx delivered the 24th. Brad Bagaloff with Philips worked with the customer. About two weeks to correct and then they will swap units again.
Visit #2
06/12/2025 RArnold- Waiting on device to be returned to customer.
⚠️Problem Description
Visit #2 - Tempus LS Manual Pacing
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
FCO86700002
📧
Email
Completed Apr 30, 2026
04/30/2026 MHamersley - per case information: Tempus LS Man Defibrillator 7022.001485; was completed 03/16/2025, Raymond Ebanks; "WO-11854207 - LS Remediation FCO86700002 was completed by Schiller. The testing and safety test documentations have been uploaded to this WO. The swap of the LSs was successfully completed and all LSs have been synced to their respective Pros."
📞
Live Call_Left Message
Completed Mar 18, 2026
03/18/2026 MHamersley - called 516-628-1922, call went to non-emergency line, press 1, for Officer, call went to VM/LM
Timeline
📋
Work Order Created Feb 10, 10:20 PM
Work Order:WO-01246610
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxFeb 11, 8:45 AM
From:Entered
To:On Hold
Duration in Previous:10h 24m
🚨47.0 business days
📅
Status: Ready for Scheduling by Mandy NewmanApr 17, 1:39 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:65d 3h
🚨27.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:53 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:36d 2h
🚨233.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyApr 30, 12:49 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:341d 20h
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)