Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01246649 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Customs Border and Protection — 65 Seitz Ct, Summit Point WV, 25446

Feb 10, 2025 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Dec 31, 2025

0 biz days remaining

Active: 72 biz days

Paused: 305 biz days

▶ Clock Running

Status: Created

Feb 11 → Feb 11, 2025

0 business days (counted)

Running total: 0 of ? biz days used

46d

▶ Clock Running

Status: On Hold

Feb 11 → Apr 17, 2025

46 business days (counted)

Running total: 46 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Apr 17 → May 23, 2025

26 business days (counted)

Running total: 72 of ? biz days used

⏸305d

⏸ Clock Paused

Status: Ready for Release

May 23 → Aug 15, 2026

305 business days (not counted)

Created: Feb 11, 2025 Today

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 11 → Feb 11	Created	▶ Running	0	0
Feb 11 → Apr 17	On Hold	▶ Running	46	46
Apr 17 → May 23	Ready for Scheduling	▶ Running	26	72
May 23 → Aug 15	Ready for Release	⏸ Paused	305	—

Dispatch 1.0d

Holding 47.0d (excluded)

Coordinators 26.8d

On Track

Dispatch
1.0 days
Over SLA

Holding (excluded from total)
47.0 days

Coordinators
26.8 days
Over SLA

Created: Feb 11, 2025 Due: Dec 31, 2025 (227 days overdue)

📅

378.0 days Total Age

⏱️

47.0d in On Hold Longest Stage

🔄

3 transitions Status Changes

⚠️

26.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Ready for Release • 550 days old

🚨

Primary Delay 47.0 days stuck in "On Hold"

⏱️

Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.0d / 0.5d SLA

On Hold

47.0d

Ready for Scheduling

26.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 MHamersley - Planner & FOM working w/ POC to locate devices as they become available

12/17/2025 MHamersley - Working with Fady on update for visit #2, once devices are returned to customer.

10/29/2025 MKlose planner to get with Fady for update on visit #2.

06/12/2025 Cever waiting on devices to be returned to customer
Visit #2

⚠️ Problem Description

                        Visit #2 - Tempus LS Manual Pacing                    

📄 Description

                        Philips Healthcare Tempus ALS Defibrillator                    

📞 Call Description

                        FCO86700002                    

Timeline

📋

Work Order Created Feb 10, 10:24 PM

Work Order: WO-01246649

Type: FCO

Priority: PC

⏸️

Status: On Hold by Diana Cox Feb 11, 8:45 AM

From: Entered

To: On Hold

Duration in Previous: 10h 21m

🚨 47.0 business days

📅

Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM

From: On Hold

To: Ready for Scheduling

Duration in Previous: 65d 3h

🚨 27.0 business days

✅

Status: Ready for Release by Mandy Newman May 23, 3:55 PM

From: Ready for Scheduling

To: Ready for Release

Duration in Previous: 36d 2h

Bottlenecks

Entered

Duration: 1.0 business days (threshold: 4.0 business hours)

Exceeded by 4.0 business hours

Ready for Scheduling

Duration: 26.8 business days (threshold: 1.0 business days)

Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Feb 10, 10:24 PM

Invoice #

N/A