Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01247611 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 BSW McLane Children's Specialty CLinic — 1901 SW H K Dodgen Loop, Temple TX, 76502

Feb 12, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2025 · Target: Feb 28, 2025
⚠ 365 biz days overdue
Active: 376 biz days
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
376d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Aug 15, 2026
376 business days (counted)
Running total: 376 of ? biz days used
Created: Feb 12, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Scheduled ▶ Running 0 0
Feb 12 → Aug 15 Ready for Scheduling ▶ Running 376 376
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Feb 12, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
376.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 548 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2025 1255 CM ack msg; LM w/Emily re NAR; LM w/CC, ME; 2/13/2025 1206 CC decline

Timeline

📋
▶
2 Work Order Created Feb 12, 1:00 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 12, 1:07 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 7m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 18, 9:00 AM
Created
Feb 12, 1:00 PM
Invoice #
N/A

Details