Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01248714 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Sacred Heart — 101 W 8th Ave, Spokane WA, 99204

Feb 17, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2025 · Target: Feb 28, 2025
⚠ 412 biz days overdue
Active: 421 biz days
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
421d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Oct 22, 2026
421 business days (counted)
Running total: 421 of ? biz days used
Created: Feb 17, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Scheduled ▶ Running 0 0
Feb 17 → Oct 22 Ready for Scheduling ▶ Running 421 421
⚠ Overdue
Created: Feb 17, 2025 Due: Dec 31, 2025 (295 days overdue)
📅
421.0 days Total Age
⏱️
- Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 612 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/2025 1225 ack msg; LM w/WZ; 2/18/2025 1408 LM w/Sheila re NAR

Timeline

📋
▶
2 Work Order Created Feb 17, 12:30 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 25, 4:00 PM
Created
Feb 17, 12:30 PM
Invoice #
N/A

Details