Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01249109 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810

Feb 18, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 126 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
68d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → May 23, 2025
68 business days (counted)
Running total: 68 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 3, 2025
130 business days (not counted)
58d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Feb 27, 2026
58 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 126 of ? biz days used
Created: Feb 18, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → May 23 Ready for Scheduling ▶ Running 68 68
May 23 → Dec 3 Ready for Release ⏸ Paused 130 —
Dec 3 → Feb 27 Ready for Scheduling ▶ Running 58 126
Feb 27 → Mar 1 Scheduled ▶ Running 0 126
Dispatch 0.0d
Holding 130.5d (excluded)
Coordinators 128.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.5 days
Coordinators
128.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 18, 2025 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
257.0 days Total Age
⏱️
130.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
127.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 543 days old
🚨
Primary Delay 130.5 days stuck in "Ready for Release"
⏱️
Total Delay 127.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
127.9d / 1.0d SLA
Ready for Release
130.5d
Scheduled
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 SRobinson- WO-01354753 already created

02/27/2026 mklose dispatch to Davon to ANR and close

02/06/2026 MHamersley - this work order should be cancelled.


01/06/2026 MHamersley - "Any EV300 at AllParts has been written off and scrapped. We do still have some demo EV300 units that are on long-term loaners with customers, but we do not have any in our warehouse and the direction is to scrap any that are returned. 


12/03/2025 MHamersley - this work order should be closed


10/16/2025 mklose will reach out to management on how to proceed.


04/21/2025 awhitney Fady sent email to Morgan Murray over at Philips as these devices were showing in TN and he thinks they might be at the philips depo out there from a previous FCO. Morgan responded advising this message.


"Any EV300 at AllParts has been written off and scrapped. We do still have some demo EV300 units that are on long-term loaners with customers, but we do not have any in our warehouse and the direction is to scrap any that are returned. 

 

I am wondering if this is an IB issue? I will send over IB updates to get any that we scrapped physically to reflect that in SAP/Service Max in case that is the issue"

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
2 Work Order Created Feb 18, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Deon Malloy
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 69.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 94d 6h
🚨 131.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 3, 11:47 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 193d 20h
🚨 59.0 business days
🗓️
▶
3 Status: Scheduled Feb 27, 10:46 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-27T16:15:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Feb 28, 11:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 3, 12:22 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 69.0 business days (threshold: 1.0 business days)
Exceeded by 68.0 business days
Ready for Scheduling
Duration: 58.9 business days (threshold: 1.0 business days)
Exceeded by 57.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Feb 27, 11:15 AM
Created
Feb 18, 8:50 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03124777 Labor Open 2 $155.00 Feb 28, 11:06 PM
WL-03124778 Labor Open 2 $237.50 Feb 28, 11:06 PM
WL-03127763 Labor Open 0.016666666666667 $38.00 Mar 3, 12:22 PM

Details