Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01250190 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Advocate Illinois Masonic Medical Center — 836 W. Wellington Ave., Chicago IL, 60657

Feb 20, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2025 · Target: Feb 28, 2025
⚠ 365 biz days overdue
Active: 370 biz days
▶ Clock Running
Status: Created
Feb 21 → Feb 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 21 → Feb 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
370d
▶ Clock Running
Status: Ready for Scheduling
Feb 21 → Aug 15, 2026
370 business days (counted)
Running total: 370 of ? biz days used
Created: Feb 21, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 21 → Feb 21 Created ▶ Running 0 0
Feb 21 → Feb 21 Scheduled ▶ Running 0 0
Feb 21 → Aug 15 Ready for Scheduling ▶ Running 370 370
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Feb 21, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
371.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 540 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/2025 1950 CM ack msg; LM w/CC, SB; 1957 SB decline; 2/24/2025 1436 LM w/Gary re NAR

Timeline

📋
2 Work Order Created Feb 20, 7:57 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 4, 3:00 PM
Created
Feb 20, 7:57 PM
Invoice #
N/A

Details