Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01251907 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seattle Children's Hospital — 4800 Sand Pointe Way NE, Seattle WA, 98105

Feb 28, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2025 · Target: Feb 28, 2025
⚠ 365 biz days overdue
Active: 365 biz days
▶ Clock Running
Status: Created
Feb 28 → Feb 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 28 → Mar 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
364d
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Aug 15, 2026
364 business days (counted)
Running total: 365 of ? biz days used
Created: Feb 28, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Feb 28 Created ▶ Running 0 0
Feb 28 → Mar 3 Scheduled ▶ Running 1 1
Mar 3 → Aug 15 Ready for Scheduling ▶ Running 364 365
Coordinators 1.7d
⚠ Overdue
Coordinators
1.7 days
Created: Feb 28, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
365.7 days Total Age
⏱️
1.7d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 532 days old
🚨
Primary Delay 1.7 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/28/2025 1300 HIGH END OR ; CM ack msg; LM w/LS; 3/4/25 1030 LM w/Sheila re compliance; 1122 LS decline

Timeline

📋
2 Work Order Created Feb 28, 1:06 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
2.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 3, 10:03 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 27, 3:00 PM
Created
Feb 28, 1:06 PM
Invoice #
N/A

Details