Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252146 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Feb 28, 2025 → Nov 14, 2025

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Nov 14)
⏸ 167d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Holding 120.5d (excluded)
Coordinators 66.0d
Field Work 1.1d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
120.5 days
Coordinators
66.0 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Oct 31, 2025 Completed: Nov 15, 2025 (14 days late)
📅
185.0 days Total Age
⏱️
120.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
63.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 120.5 days stuck in "Ready for Release"
⏱️
Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
120.5d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 RFosbury confirmed with Makilan, Aaron Vincent <AaronVincent.Makilan@medstar.net> - working on exception letter

11/10/2025 RFosbury - sent FU email to Makilan, Aaron Vincent <AaronVincent.Makilan@medstar.net> and MedStar team proposing FSE onsite morning of 11/14/2025

10/30/2025 RFosbury - Spoke with David Havrilla (202) 877-9331. He asked I just send him an email. Sent FU email proposing dates to 'david.c.havrilla@medstar.net'; 'john.taylor@medstar.net'; 'aaronvincent.makilan@medstar.ne

10/30/2025 RFosbury - spoke to Victor Chavez (202)877-6496. He stated to call David Havrilla (202) 877-9331, or POC: John Taylor (410) 340-0834 


10/27/2025 RFosbury - working on getting POC info from FSE


10/03/2025 RFosbury - Sent list to Allan Klus to schedule date with POC.

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t IP 89492263 SN B2VQ58
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252146
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 3:47 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 121.0 business days
👷
▶
3 Technician Assigned Nov 11, 11:07 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-14T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 167d 20h
⏳ 4.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 14, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
⏱️
▶
2 3x Labor Added Nov 14, 10:20 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 15m
💵
▶
2 3x Expenses Added Nov 14, 11:00 AM
3x Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 39m
🏁
Status: Closed by Allan Klus Nov 14, 8:00 PM
From: Tech Off Site
To: Closed
Duration in Previous: 9h 0m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Nov 17, 12:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
🚨 36.0 business days
🧾
Invoice Created Jan 9, 10:18 AM
Invoice Number: SM-247131

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 14, 8:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-247131

Work Details (7)

Name Type Status Qty Amount Date
WL-03007313 Labor Open 2.25 $0.00 Nov 14, 10:20 AM
WL-03007314 Labor Open 0.5 $0.00 Nov 14, 10:20 AM
WL-03007315 Labor Open 0.75 $275.00 Nov 14, 10:20 AM
WL-03007423 Expenses Open 1 $0.00 Nov 14, 11:00 AM
WL-03007424 Expenses Open 1 $0.00 Nov 14, 11:00 AM
WL-03007425 Travel Open 78 $0.00 Nov 14, 11:00 AM
WL-03009864 Labor Open 0.016666666666667 $38.00 Nov 17, 12:30 PM

Details