Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252172 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vidant Edgecombe Hospital — 111 Hospital Dr, Tarboro NC, 27886

Feb 28, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 12)
⏸ 163d excluded (parts wait + holding)
✓ SLA Met (46d early)
Dispatch 0.0d
Holding 118.5d (excluded)
Coordinators 131.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
118.5 days
Coordinators
131.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)
📅
248.2 days Total Age
⏱️
118.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
128.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 118.5 days stuck in "Ready for Release"
⏱️
Total Delay 128.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
118.5d
Assigned
0.0d / 0.5d SLA
Scheduled
69.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 Cever received email from nhall@ecuhealth.org confirming fse onsite for Feb 9th at 2:30

11/06/2025 Cever sent email to Pierce, Mary <MBPierce@ecuhealth.org> with date options

🔧 Work Performed
2/10 - weekly meeting with Fady and Team 2/11 -Travel to site. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 7C Ultrasound System IP 72805831 SN US717B1014
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252172
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 119.0 business days
👷
▶
4 Technician Assigned Nov 7, 10:04 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 163d 18h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-09T07:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Nov 11, 12:22 PM
Scheduled For: 2026-02-09T19:30:00.000+0000
🚨 56.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 27, 1:13 PM
Scheduled For: 2026-02-13T19:30:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 11, 1:22 PM
Scheduled For: 2026-02-11T20:30:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Feb 11, 3:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 96d 5h
⏱️
▶
2 6x Labor Added Feb 11, 7:29 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 3h 50m
🏁
Status: Closed by Patricia Gordon Feb 11, 8:35 PM
From: Completed
To: Closed
Duration in Previous: 1h 5m
⏱️
Labor Added Feb 12, 11:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 11:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 1m
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 14m
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 11, 3:30 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03101952 Labor Open 4 $0.00 Feb 11, 7:29 PM
WL-03101953 Labor Open 1.5 $275.00 Feb 11, 7:29 PM
WL-03101954 Labor Open 1 $0.00 Feb 11, 7:29 PM
WL-03101955 Labor Open 2 $0.00 Feb 11, 7:29 PM
WL-03101956 Travel Open 214 $0.00 Feb 11, 7:29 PM
WL-03101957 Travel Open 28 $0.00 Feb 11, 7:29 PM
WL-03102848 Labor Open 0.016666666666667 $38.00 Feb 12, 11:27 AM

Details