Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252173 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middletown Medical PC — 111 Maltese Dr, Middletown NY, 10940

Feb 28, 2025 → Dec 20, 2025

✅ Completed
PC Per client agreement
Target: Jan 7, 2026
🕐 Clock stopped: Completed (Dec 20)
⏸ 121d excluded (parts wait + holding)
✓ SLA Met (18d early)
Dispatch 0.0d
Holding 88.5d (excluded)
Coordinators 124.1d
Field Work 1.0d
Billing 36.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
88.5 days
Coordinators
124.1 days
Over SLA
Field Work
1.0 days
Billing
36.9 days
Over SLA
Created: Feb 28, 2025 Due: Jan 7, 2026 Completed: Dec 20, 2025 (18 days early)
📅
210.0 days Total Age
⏱️
88.5d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
140.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 88.5 days stuck in "Ready for Release"
⏱️
Total Delay 140.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.1d / 1.0d SLA
Ready for Release
88.5d
Scheduled
62.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
3.5d / 1.0d SLA
Invoiced
11.0d
Billing Review
22.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/2025 RArnold -Sent Reminder Email

09/26/2025 Rbailey - Called 845.281.8961 Spoke with Heather Advised that Jeffry will be there at 9am instead of 1130. Sending email Advising Planner


09/23/2025 Rbailey - Called 845.281.8961 attempting to reach Heather to see about Jeffry coming Dec 18 @ 1130 to come do all 3 devices. Sent email as well


09/02/2025 Rbailey - Sent 1st Attempt Email to heather.marl@middletownmedical.com to propose Jeffry Manuta come on site December 18 @Noon

🔧 Work Performed
Affiniti CVx Ultrasound System IP 116771391 SN USD24R1148
🔍 Technician Findings
Affiniti CVx Ultrasound System IP 116771391 SN USD24R1148
⚠️ Problem Description
Affiniti CVx Ultrasound System IP 116771391 SN USD24R1148
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252173
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 89.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 26, 12:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 121d 19h
📅
▶
3 Dispatch Scheduled Sep 26, 12:40 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Jeffry Manuta
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36m
📅
Dispatch Scheduled by Brandi Rodriguez Sep 26, 12:50 PM
Scheduled For: 2025-12-18T15:00:00.000+0000
🚨 38.0 business days
🆕
▶
3 Status: Entered Nov 18, 7:24 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T14:00:00.000+0000
🚨 13.0 business days
🆕
▶
4 Status: Entered Dec 4, 11:44 AM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T14:00:00.000+0000
⚠️ 8.0 business days
💵
Expenses Added Dec 15, 5:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
🔧
▶
2 Status: Tech On Site Dec 18, 9:03 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 1
⏳ 1.4 business days
💵
▶
2 4x Expenses Added Dec 20, 4:11 PM
4x Expenses Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 19h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 22, 12:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h
🚨 11.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 9, 3:53 PM
From: Invoiced
To: Billing Review
Duration in Previous: 14d 11h
🚨 23.0 business days
💰
Status: Invoiced by Yecenia Campos Feb 10, 12:46 PM
From: Billing Review
To: Invoiced
Duration in Previous: 31d 20h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 37.9 business days (threshold: 2.0 business days)
Exceeded by 35.9 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 18, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03038374 Expenses Open 1 $0.00 Dec 15, 5:38 PM
WL-03042702 Labor Open 2 $275.00 Dec 18, 9:06 PM
WL-03042703 Labor Open 1 $0.00 Dec 18, 9:06 PM
WL-03044491 Expenses Open 1 $0.00 Dec 20, 4:11 PM
WL-03044492 Expenses Open 1 $0.00 Dec 20, 4:11 PM
WL-03044493 Expenses Open 1 $0.00 Dec 20, 4:11 PM
WL-03044494 Expenses Open 1 $0.00 Dec 20, 4:11 PM
WL-03045126 Labor Open 0.016666666666667 $38.00 Dec 22, 12:08 PM

Details