Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252184 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Maryland Surgical — 116 Defense Hwy, Annapolis MD, 21401

Feb 28, 2025 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 169d excluded (parts wait + holding)
✓ SLA Met (41d early)
Dispatch 0.0d
Holding 122.5d (excluded)
Coordinators 131.0d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
122.5 days
Coordinators
131.0 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 17, 2026 (41 days early)
📅
252.0 days Total Age
⏱️
122.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
129.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 122.5 days stuck in "Ready for Release"
⏱️
Total Delay 129.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
122.5d
Assigned
0.0d / 0.5d SLA
Scheduled
69.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 MKlose Nina confirm Feb 17th @10am For Allan.

11/13/2025 Mklose rcvd email from Nina, asking for different dates, emailed back and offered Feb 17th @10am.

11/11/2025 Mklose sent 1st attempt email to offered Feb 5th @10am

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System IP 97796151 SN USN22D1865
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252184
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 123.0 business days
📅
▶
5 Status: Ready for Scheduling Nov 13, 11:05 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000II6z9AAD, Allan Klus
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-17T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 68.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 16, 9:49 AM
Scheduled For: 2026-02-17T14:00:00.000+0000
🔧
Status: Tech On Site by Allan Klus Feb 17, 8:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 95d 21h
⏱️
▶
2 2x Labor Added Feb 17, 9:18 AM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 105
💵
2x Expenses Added Feb 17, 9:45 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Feb 17, 10:33 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 33m, 0m
⏱️
▶
2 Labor Added Feb 17, 5:13 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 6h 39m
⏳ 2.8 business days
⏱️
Labor Added Feb 19, 9:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 5m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 17, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03108346 Labor Open 0.5 $0.00 Feb 17, 9:18 AM
WL-03108347 Labor Open 2 $0.00 Feb 17, 9:18 AM
WL-03108352 Travel Open 105 $0.00 Feb 17, 9:23 AM
WL-03108384 Expenses Open 1 $0.00 Feb 17, 9:45 AM
WL-03108385 Expenses Open 1 $0.00 Feb 17, 9:45 AM
WL-03108477 Labor Open 1.75 $275.00 Feb 17, 10:33 AM
WL-03108478 Labor Open 2.25 $0.00 Feb 17, 10:33 AM
WL-03108479 Travel Open 110 $0.00 Feb 17, 10:33 AM
WL-03109100 Labor Open 1.25 $0.00 Feb 17, 5:13 PM
WL-03111684 Labor Open 0.016666666666667 $38.00 Feb 19, 9:15 AM

Details