Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252226 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Athletic Heart Cardiac & Metabolic — 1421 Holts Grove Cir, Winter Park FL, 32789

Feb 28, 2025 → Feb 6, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 6)
⏸ 248d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Holding 182.5d (excluded)
Coordinators 66.0d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
182.5 days
Coordinators
66.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Feb 6, 2026 (6 days late)
📅
245.0 days Total Age
⏱️
106.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
69.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 106.5 days stuck in "Ready for Release"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
66.0d / 1.0d SLA
Ready for Release
182.5d
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

INTERNAL 01/31/2026 MNewman - Unsharing this WO as device was located in Ohio. Ashley to work with customer on EL. EWO to remain open. Once signed letter is received, Planner to bill for Planner labor on EWO and close.

01/29/2026 ALuman - per email reply from Hannah, this device is currently in Somerset, OH. Escalated for next steps as this is outside of FL region

01/28/2026 ALuman - sent another follow up email to Hannah Hussain after she did not reply to last attempt to locate device

01/14/2026 ALuman - sent Hannah Hussain an email asking for current location of this device so it can be scheduled

10/28/2025 ALuman - per email from Hannah Hussain this device is stated to be located at 9606 State Route 757 NW, Somerset, OH 43783. Device travels around the country frequently. Waiting until month due to determine location

10/27/2025 EMartin device has not been located sent email to Hannah Hussain <hhussain@athletic-heart.com> for update on device location 

10/22/2025 YEspino Erin has responded that Nkosi will be onsite 12/04 and Hannah Hussain has confirmed and gave the onsite contact of Jessica Hypolite Phone:770-845-2379 and the location will be 509 Pine Bough Rd Ball Ground,GA 30107


10/07/2025 YEspino Sent an email to Joe Rogowski @ jrogowski@athletic-heart.com to verify and confirm the Pm info sent i

🔧 Work Performed
Exception Letter
⚠️ Problem Description
CX50 Ultrasound Circular Edition IP 117026079 SN SGD1400123
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252226
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 107.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Oct 22, 8:50 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 147d 16h
⏳ 4.0 business days
✅
Status: Ready for Release by Erin Martin Oct 27, 9:32 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 5d 0h
🚨 29.0 business days
👷
▶
4 Technician Assigned Dec 4, 10:36 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 38d 2h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T13:00:00.000+0000
🆕
Status: Entered by Cristina Everetts Dec 4, 10:48 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 9m, 0m
🚨 47.0 business days
👷
▶
4 Technician Assigned Feb 6, 8:22 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 63d 21h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 11, 10:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 17h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03094862 Labor Open 0.016666666666667 $38.00 Feb 6, 8:23 AM

Details