Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252227 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Villages Regional Hospital — 1451 El Camino Real, The Villages FL, 32159

Feb 28, 2025 → Jan 5, 2026

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Completed (Jan 5)
⏸ 168d excluded (parts wait + holding)
✓ SLA Met (56d early)
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 100.7d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
100.7 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 5, 2026 (56 days early)
📅
221.0 days Total Age
⏱️
121.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
106.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 121.5 days stuck in "Ready for Release"
⏱️
Total Delay 106.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
121.5d
Scheduled
38.7d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 Mklose sent reminder email to Deneise and Tamara

11/12/2025 Mklose rcvd email from Deneise, confirm January 2nd @10am 

10/29/2025 YEspino Called 352-602-8841 to speak to Noelene Gantner to verify the Pm sent in. Was sent to vm so i left a message.

10/29/2025 YEspino Called 352-751-8604 to speak to Sara to verify the Pm info sent in. Was unable to speak to her or leave a message.

10/28/2025 ALuman - sent email to Deneise Richards denedwards@shands.ufl.edu to confirm and schedule. She was POC for PM last year

07/16/2025 YEspino Called 352-751-8604 to speak to Sara Richardson to verify the PM info sent in for the Ultrasound devices in question. Was unable to speak to her or leave a message because the line just rings till the call is dropped.

🔧 Work Performed
Planning labor. Completed by Philips FSE
⚠️ Problem Description
CX50 - Ultrasound System IP 62456655 SN SG81305192
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252227
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 122.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 12, 1:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 168d 21h
👷
▶
3 Technician Assigned Nov 12, 1:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T15:00:00.000+0000
🚨 39.0 business days
🆕
▶
4 Status: Entered Jan 5, 4:43 PM
Status: Entered → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⚠️ 7.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 14, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 17h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 17h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 38.7 business days (threshold: 2.0 business days)
Exceeded by 36.7 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03053887 Labor Open 0.016666666666667 $38.00 Jan 5, 4:47 PM

Details