Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252228 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Florida OB/GYN Assoc PA — 14546 Old Saint Augustine Rd, JACKSONVILLE FL, 32258

Feb 28, 2025 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Completed (Jan 16)
⏸ 198d excluded (parts wait + holding)
✓ SLA Met (45d early)
Dispatch 0.0d
Holding 143.5d (excluded)
Coordinators 88.7d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.5 days
Coordinators
88.7 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 16, 2026 (45 days early)
📅
230.0 days Total Age
⏱️
143.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
88.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 143.5 days stuck in "Ready for Release"
⏱️
Total Delay 88.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
64.0d / 1.0d SLA
Ready for Release
143.5d
Assigned
0.0d / 0.5d SLA
Scheduled
24.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 Mklose rcvd email from Sabrina, confirm POC and location. updated all notes.

12/12/2025 Mklose rcvd email from Sabrina, confirm Jared Jan 16th @9:30

12/12/2025 Mklose rcvd email from Misty, Vashti no longer there, adv POC Sabrina and Shannon, sent email offered Jan 16th @9:30am

12/11/2025 mklose called 904 260 2255, no answer sent email to Misti and Vashti,

11/21/2025 Mklose called 904-866-2077, Misty VM, LVM

11/21/2025 Mklose called 904-260-2255 ext 4320, lvm

11/12/2025 Mklose called 904-866-2077,; Misty Nipper, LVM sent email Offered Jared Jan 16th @9:39am

11/12/2025 Mklose called 904-260-2255 ext 4320, Vashti, LVM, sent email 

10/29/2025 YEspino Called 904-260-2255 to speak to Vashati to verify the Pm info sent in. This number is for Women's Care, which is the main site. Asked to be transferred over to who can better assist me and while waiting the call was dropped.

10/28/2025 ALuman - Found an alternate contact from a repair in Jan 2025 Sent email to Misty Nipper mnipper@womenscarefl.com

10/28/2025 ALuman - sent follow up email to Vashti Weatherspoon vweatherspoon@womenscareusa.com to confirm and schedule

10/07/2025 YEspino Sent an email to Vashti Weatherspoon@vweatherspoon@womenscareusa.com to verify and confirm the pm info sent in.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System IP 84201628 SN US220E1056
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252228
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 144.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 12, 9:33 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 198d 18h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 15, 1:08 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 3h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-16T14:30:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Jared Heisler Jan 16, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 21h
⏱️
▶
2 5x Labor Added Jan 16, 4:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 58m, 0m
⏳ 5.0 business days
⏱️
Labor Added Jan 22, 10:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 6m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 24.7 business days (threshold: 2.0 business days)
Exceeded by 22.7 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jan 16, 9:30 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03068506 Labor Open 2 $0.00 Jan 16, 4:09 PM
WL-03068507 Labor Open 1.5 $275.00 Jan 16, 4:09 PM
WL-03068508 Labor Open 2 $0.00 Jan 16, 4:09 PM
WL-03068512 Travel Open 70 $0.00 Jan 16, 4:10 PM
WL-03068513 Travel Open 70 $0.00 Jan 16, 4:10 PM
WL-03074789 Labor Open 0.016666666666667 $38.00 Jan 22, 10:19 AM

Details