Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252230 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 ROS Equipment Inc — 1495 Hickory Flat Hwy, CANTON GA, 30115

Feb 28, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Jan 8)
⏸ 154d excluded (parts wait + holding)
✓ SLA Met (19d early)
Dispatch 0.0d
Holding 111.5d (excluded)
Coordinators 113.5d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
111.5 days
Coordinators
113.5 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Jan 27, 2026 Completed: Jan 8, 2026 (19 days early)
📅
224.0 days Total Age
⏱️
111.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
114.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 111.5 days stuck in "Ready for Release"
⏱️
Total Delay 114.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
111.5d
Scheduled
51.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/2025 Rbailey - Called 404.210.6495 to Speak with Laurie. Advised that I was sending email with new dates and she said to schedule Nkosi for January 8 @9am Advising Planner to Dispatch


10/29/2025 Rbailey - Called 404.210.6495 Spoke with Laurie. She could not do the Tuesday. Checking with Planner on the Days that she could do


10/27/2025 EMartin Called 4042106495 line rings busy each time sent email to lauriesilberman@gmail.com for update on device

10/09/2025 Cever sent email to lauriesilberman@gmail.com with dates for service FSE for Jan 13th

🔧 Work Performed
Affiniti 30 Ultrasound System IP 89495250 SN US121E0959
🔍 Technician Findings
Affiniti 30 Ultrasound System IP 89495250 SN US121E0959
⚠️ Problem Description
Affiniti 30 Ultrasound System IP 89495250 SN US121E0959
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252230
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 112.0 business days
👷
▶
3 Technician Assigned Oct 29, 3:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 154d 23h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-08T14:00:00.000+0000
🚨 16.0 business days
👷
Technician Assigned by Erin Martin Nov 19, 10:33 AM
Technician: Bruce Ballard
🚨 28.0 business days
👷
Technician Assigned by Erin Martin Dec 26, 9:26 AM
Technician: Nkosi Wilson
🚨 10.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jan 8, 8:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 17h
⏱️
▶
2 2x Labor Added Jan 8, 4:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 21m, 0m
⏳ 4.9 business days
⏱️
Labor Added Jan 14, 12:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 51.5 business days (threshold: 2.0 business days)
Exceeded by 49.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jan 8, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03058049 Labor Open 2 $0.00 Jan 8, 4:32 PM
WL-03058050 Labor Open 2.5 $275.00 Jan 8, 4:32 PM
WL-03064673 Labor Open 0.016666666666667 $38.00 Jan 14, 12:23 PM

Details