Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252233 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Columbia Doctors Medical Group — 15 N Broadway Fl 2, White Plains NY, 10601

Feb 28, 2025 → Feb 9, 2026

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Tech Off Site (Feb 10)
⏸ 133d excluded (parts wait + holding)
✓ SLA Met (20d early)
Dispatch 0.0d
Holding 96.5d (excluded)
Coordinators 152.4d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
96.5 days
Coordinators
152.4 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Feb 10, 2026 (20 days early)
📅
246.1 days Total Age
⏱️
96.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
149.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 96.5 days stuck in "Ready for Release"
⏱️
Total Delay 149.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.4d / 1.0d SLA
Ready for Release
96.5d
Scheduled
90.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - Sent Reminder Email


12/29/2025 Cever sent email to cschiaffo@ampmso.com with update available dates. Feb 9th or 12th

10/07/2025 Rbailey - Rcvd Email from Christine Schiaffo. She advisied that Date and Time works for Jeffry January 30, 2025 @ 8:30. Sending Email. Advising Planner


10/07/2025 Rbailey - Sent 1st Attempt Email to Christine Schiaffo cschiaffo@ampmso.com to propose Jeffry Manuta come onsite January 30@ 830

🔧 Work Performed
Affiniti 70 Ultrasound System IP 79783930 SN US319F0919
⚠️ Problem Description
Affiniti 70 Ultrasound System IP 79783930 SN US319F0919
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252233
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 97.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Oct 8, 8:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 133d 16h
👷
▶
3 Technician Assigned Oct 8, 11:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-30T15:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 0m
🚨 65.0 business days
🆕
▶
4 Status: Entered Jan 6, 7:16 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Vivian Hyde
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-09T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 25.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 9, 10:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 3h
⏱️
▶
2 3x Labor Added Feb 9, 6:57 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 1m
✔️
Status: Completed by Vivian Hyde Feb 9, 7:13 PM
From: Tech Off Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Vivian Hyde Feb 9, 7:51 PM
From: Completed
To: Closed
Duration in Previous: 38m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Feb 12, 8:40 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 6m
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 65.0 business days (threshold: 2.0 business days)
Exceeded by 63.0 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 9, 11:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03098330 Labor Open 2 $275.00 Feb 9, 6:57 PM
WL-03098331 Labor Open 0.5 $0.00 Feb 9, 6:57 PM
WL-03098332 Travel Open 5 $0.00 Feb 9, 6:57 PM
WL-03102553 Labor Open 0.016666666666667 $38.00 Feb 12, 8:40 AM

Details