Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252265 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Johnston Memorial Hospital — 16000 Johnston Memorial Dr, Abingdon VA, 24211

Feb 28, 2025 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 19)
⏸ 163d excluded (parts wait + holding)
✓ SLA Met (39d early)
Dispatch 0.0d
Holding 118.5d (excluded)
Coordinators 137.0d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
118.5 days
Coordinators
137.0 days
Over SLA
Field Work
1.2 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
254.4 days Total Age
⏱️
118.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
137.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 118.5 days stuck in "Ready for Release"
⏱️
Total Delay 137.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
118.5d
Assigned
0.0d / 0.5d SLA
Scheduled
75.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 RArnold - Shelia requested 02/19. Updated scheduled date

02/02/2026 RArnold - Called (276) 258-3760 for Shelia. Spoke to Wendy as Shelia is at Bristol Hospital today. She took my number and will have Shelia call me. Also sending email to reschedule Patty for 02/18 at 11 am

wendy.kenyon@balladhealth.org

11/07/2025 Cever received email from shelia.mullins@balladhealth.org confirming FSE onsite for feb 3rd at 11 a.m.

11/06/2025 Cever sent email to Mullins, Shelia <Shelia.Mullins@balladhealth.org> and shanna.green@balladhealth.org with date options

🔧 Work Performed
Travel to site. Performed ULS PM and T&V per instruction successfully
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 108781022 SN US324B0050
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252265
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 119.0 business days
👷
▶
4 Technician Assigned Nov 7, 10:50 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 163d 19h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-03T16:00:00.000+0000
🚨 63.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 3, 8:17 AM
Scheduled For: 2026-02-19T16:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 19, 12:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 104d 1h
✔️
Status: Completed by Patricia Gordon Feb 19, 3:34 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 6m
⏱️
3x Labor Added Feb 19, 8:25 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.5, 199
🏁
Status: Closed by Patricia Gordon Feb 19, 9:53 PM
From: Completed
To: Closed
Duration in Previous: 6h 18m
⏳ 4.3 business days
⏱️
▶
2 Labor Added Feb 25, 8:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 75.0 business days (threshold: 2.0 business days)
Exceeded by 73.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 19, 11:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03113092 Labor Open 3.5 $0.00 Feb 19, 8:25 PM
WL-03113093 Labor Open 1.5 $275.00 Feb 19, 8:25 PM
WL-03113094 Travel Open 199 $0.00 Feb 19, 8:25 PM
WL-03119058 Labor Open 0.016666666666667 $38.00 Feb 25, 8:39 AM

Details