Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252269 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Feb 28, 2025 → Jan 23, 2026

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Completed (Jan 23)
⏸ 163d excluded (parts wait + holding)
✓ SLA Met (38d early)
Dispatch 0.0d
Holding 118.5d (excluded)
Coordinators 118.0d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
118.5 days
Coordinators
118.0 days
Over SLA
Field Work
0.3 days
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 23, 2026 (38 days early)
📅
235.0 days Total Age
⏱️
118.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
116.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 118.5 days stuck in "Ready for Release"
⏱️
Total Delay 116.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
118.5d
Assigned
0.0d / 0.5d SLA
Scheduled
56.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/23/2026 ALuman - rescheduled to 1/23 pre FSE request 01/13/2026 ALuman - reschedule to 1/15 per email request from FSE

12/31/2025 Cever sent reminder email to hemmel@shands.ufl.edu

11/03/2025 Cever email from Hemmerich, Lauren E. <lauren.hemmerich@ufhealth.org> confirming FSE onsite for jan 7th at 8:30

11/03/2025 Cever sent email to Theus, Walter T. <walter.theus@ufhealth.org> Whitlow, Amanda C. <amanda.whitlow@ufhealth.org> and Hemmerich, Lauren E. <lauren.hemmerich@ufhealth.org> with date options for Jan and Feb devices.

10/30/2025 YEspino Called 352-316-1882 to speak to Lauren over the previous emails sent to verify the Pm info sent in. Was unable to speak to her or leave a message because the line just rang a couple times and then the call was dropped.

10/28/2025 ALuman - sent follow up email to Lauren Hammerich hemmel@shands.ufl.edu to confirm and schedule

10/07/2025 YEspino Sent an email to Lauren Hemmel @ hemmel@shands.ufl.edu to verify and confirm the Pm info sent in.

🔧 Work Performed
Device was unavailable. Exception Letter sent to Lauren Hemmerich
🔍 Technician Findings
Device was unavailable. Exception Letter sent to Lauren Hemmerich
⚠️ Problem Description
Sparq Ultrasound System IP 83080516 SN USN1911562
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252269
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 119.0 business days
👷
▶
4 Technician Assigned Nov 7, 9:20 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 163d 17h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-07T13:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 48.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 13, 8:47 AM
Scheduled For: 2026-01-15T13:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 23, 2:26 PM
Scheduled For: 2026-01-23T13:30:00.000+0000
🔧
Status: Tech On Site by Jared Heisler Jan 23, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 5h
⏱️
3x Labor Added Jan 23, 5:06 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Jan 23, 5:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 40m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Jan 27, 11:03 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252298

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jan 23, 8:30 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-252298

Work Details (4)

Name Type Status Qty Amount Date
WL-03077187 Labor Open 0.5 $0.00 Jan 23, 5:06 PM
WL-03077188 Labor Open 0.5 $0.00 Jan 23, 5:06 PM
WL-03077189 Labor Open 0.5 $0.00 Jan 23, 5:06 PM
WL-03077263 Labor Open 1.5 $0.00 Jan 23, 5:50 PM

Details