Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252338 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Valley Hospital — 4 Valley Health Plaza, Paramus NJ, 07652

Feb 28, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Tech Off Site (Nov 26)
⏸ 145d excluded (parts wait + holding)
✓ SLA Met (96d early)
Dispatch 0.0d
Holding 104.5d (excluded)
Coordinators 90.7d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
104.5 days
Coordinators
90.7 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Nov 26, 2025 (96 days early)
📅
193.0 days Total Age
⏱️
104.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
90.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 104.5 days stuck in "Ready for Release"
⏱️
Total Delay 90.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
69.0d / 1.0d SLA
Ready for Release
104.5d
Scheduled
21.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 Cever received email from Abouelnaga, Ibrahim <IABOUEL@Valleyhealth.com> advising they are the poc for the 2 probes replied offering Jan 21st at 9:30 for service.

10/20/2025 Rbailey - Called 201.447.8308 to speak with Nicole. She had Confirmed the Address, but had not agreed on Date. Resending email to get Confirmation on the proposed date. Updating Location


10/02/2025 Rbailey - Sent 1st Attempt to Nicole Campestre ncampes@valleyhealth.com to propose Jeffry Manuta Jan 9 @830

🔧 Work Performed
Transducer, X8-2t IP 117099006 SN F0JH61
⚠️ Problem Description
Transducer, X8-2t IP 117099006 SN F0JH61
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252338
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 105.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Oct 20, 12:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 145d 19h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Oct 28, 2:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-21T15:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 2h
🚨 22.0 business days
🆕
▶
5 Status: Entered Nov 26, 2:43 PM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Tech On Site
👷
Technician Assigned by Cristina Everetts
Technician: Vivian Hyde
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-26T13:00:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
▶
3 2x Labor Added Nov 26, 4:24 PM
2x Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 39m
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde Nov 26, 5:09 PM
From: Completed
To: Closed
Duration in Previous: 40m
⏳ 4.9 business days
⏱️
Labor Added Dec 2, 9:34 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 9:45 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
🚨 38.0 business days
🧾
Invoice Created Jan 27, 2:36 PM
Invoice Number: SM-248228

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Nov 26, 8:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-248228

Work Details (3)

Name Type Status Qty Amount Date
WL-03021185 Labor Open 0.25 $0.00 Nov 26, 4:24 PM
WL-03021186 Labor Open 0.75 $275.00 Nov 26, 4:24 PM
WL-03023384 Labor Open 0.016666666666667 $38.00 Dec 2, 9:34 AM

Details