Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252353 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiovascular Consultants of — 255 W Lancaster Ave, Paoli PA, 19301

Feb 28, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Nov 18)
⏸ 71d excluded (parts wait + holding)
✓ SLA Met (42d early)
Dispatch 0.0d
Holding 52.5d (excluded)
Coordinators 135.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
52.5 days
Coordinators
135.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Nov 18, 2025 (42 days early)
📅
186.3 days Total Age
⏱️
73.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
132.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 73.3 days stuck in "Scheduled"
⏱️
Total Delay 132.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
52.5d
Scheduled
73.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 Cever sent reminder email to Morgan, Sharon <MorganSha@MLHS.ORG>

08/07/2025 Cever received email from Morgan, Sharon <MorganSha@MLHS.ORG> confirming FSE onsite for Nov 17th at 9 a.m.

08/05/2025 Rbailey - Sent First Attempt Email to morgansha@mlhs.org Sharon Morgan for Jason Yenser to come onsite on November 17 @9am. 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Sparq Ultrasound System IP 100902062 SN USD2211231
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252353
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 52.9 business days
👷
▶
3 Technician Assigned Aug 7, 7:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T14:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 71d 15h
🚨 73.0 business days
⏱️
3x Labor Added Nov 17, 10:42 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 86
✔️
Status: Completed by Jason Yenser Nov 17, 9:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 102d 15h, 0m
⏱️
▶
2 Labor Added Nov 18, 1:10 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 29m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:43 PM
Invoice Number: SM-247140

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 73.3 business days (threshold: 2.0 business days)
Exceeded by 71.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 17, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-247140

Work Details (4)

Name Type Status Qty Amount Date
WL-03009732 Labor Open 1.5 $275.00 Nov 17, 10:42 AM
WL-03009733 Labor Open 0.5 $0.00 Nov 17, 10:42 AM
WL-03009734 Travel Open 86 $0.00 Nov 17, 10:42 AM
WL-03011223 Labor Open 0.016666666666667 $38.00 Nov 18, 1:10 PM

Details