Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252386 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack Meridian Health — 810 Abbott Blvd Suite 201, Fort Lee NJ, 07024

Feb 28, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 12)
⏸ 189d excluded (parts wait + holding)
✓ SLA Met (49d early)
Dispatch 0.0d
Holding 136.5d (excluded)
Coordinators 66.7d
Field Work 4.0d
Billing 39.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
136.5 days
Coordinators
66.7 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
39.9 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Dec 12, 2025 (49 days early)
📅
205.0 days Total Age
⏱️
136.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
87.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 136.5 days stuck in "Ready for Release"
⏱️
Total Delay 87.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
136.5d
Scheduled
4.7d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.5d / 1.0d SLA
Invoiced
16.0d
Billing Review
22.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/03/2025 Cever received call from 2019216910 confirming address and asked for Dec 9th at 9 a.m. confirmed susan.lewis@hmhn.org

12/03/2025 Cever called 2019216910 but was sent to VM sending email to susan.lewis@hmhn.org

12/03/2025 Cever called 2012240050 office is currently closed asked to call back during hours. 

11/12/2025 Cever called 2019216910 and LVM for Sue trying to schedule FSE onsite for Dec 12th sending email as well. susan.lewis@hmhn.org 

10/23/2025 Cever sent email to susan.lewis@hmhn.org with updated available date options

10/14/2025 Cever sent email to susan.lewis@hmhn.org and sydney.cartagena@hmhn.org poc for the installs. offering Nov 14th and dec 11th for service

10/03/2025 Rbailey - Called 201.921.6910 NA Got the VM for Susan/Sue Lewis to see if she could confirm the location of this device


09/30/2025 Rbailey - Called 551.996.2000 Xfer'd to BioMed. Spoke with Mikhail Bronstein. He advised the below

usd24b0968 - Cath Lab 2 Pavillion

us619b1262 - No Record

uso23r1898 - No Record

usd24b0955 - No Record


09/26/2025 Rbailey - Sent Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org looking to confirm Address and POC


09/22/2025 Rbailey - Sent 1st Attempt Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org to propose Jeffry Manuta coming Onsite November 20th and December 11th

🔧 Work Performed
Affiniti CVx Ultrasound System IP 107071996 SN USO23R1898
🔍 Technician Findings
Affiniti CVx Ultrasound System IP 107071996 SN USO23R1898
⚠️ Problem Description
Affiniti CVx Ultrasound System IP 107071996 SN USO23R1898
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252386
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 137.0 business days
👷
▶
3 Technician Assigned Dec 3, 1:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 189d 21h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-09T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 9, 8:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏳ 4.0 business days
⏱️
2x Labor Added Dec 12, 4:39 PM
Type: Labor
Status: Open
Qty: 2, 5
✔️
Status: Completed by Nkosi Wilson Dec 12, 5:54 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 8h, 0m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 15, 11:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m
🚨 16.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 9, 3:58 PM
From: Invoiced
To: Billing Review
Duration in Previous: 21d 11h
🚨 23.0 business days
💰
Status: Invoiced by Yecenia Campos Feb 10, 12:53 PM
From: Billing Review
To: Invoiced
Duration in Previous: 31d 20h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Billing Review
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 9, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03036261 Labor Open 2 $0.00 Dec 12, 4:39 PM
WL-03036262 Labor Open 5 $275.00 Dec 12, 4:39 PM
WL-03037870 Labor Open 0.016666666666667 $38.00 Dec 15, 11:44 AM

Details