Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252390 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack UniversityMedical Center — 30 Prospect Ave, Hackensack NJ, 07601

Feb 28, 2025 → Jan 15, 2026

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Completed (Jan 16)
⏸ 180d excluded (parts wait + holding)
✓ SLA Met (45d early)
Dispatch 0.0d
Holding 129.5d (excluded)
Coordinators 101.0d
Field Work 1.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
129.5 days
Coordinators
101.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 16, 2026 (45 days early)
📅
229.3 days Total Age
⏱️
129.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
102.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 129.5 days stuck in "Ready for Release"
⏱️
Total Delay 102.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
129.5d
Assigned
0.0d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 Cever received email from beena.vaidya@hmhn.org confirming FSE onsite for Jan 15th 4 devices

11/19/2025 Cever confirmed 4 devcies are Beenas trying to schedule unable to reach Beena sent email attempt with updated dates

11/10/2025 Cever sent email to Beena Vaidya <beena.vaidya@hmhn.org> including jenna.blomquist@hmhn.org, Sydney Cartagena <sydney.cartagena@hmhn.org> and Eileen Hayden <eileen.hayden@hmhn.org>

10/27/2025 Cever Beena Vaidya <beena.vaidya@hmhn.org> working to confirm if dates work. Will continue to reach out to confirm.

10/20/2025 Rbailey - Called 551.996.2310 NA left VM for Beena. Advised I was resending email with New Date and New FSE proposed

January 15, 2026 @ 8:30am 


10/03/2025 Rbailey - Sent 1st Attempt to Beena Vaidya beena.vaidya@hmhn.org for Jeffry to come onsite January 8, 2026 starting @ 8:30am 

🔧 Work Performed
EPIQ CVx Ultrasound System IP 101840813 SN US123B0388
🔍 Technician Findings
EPIQ CVx Ultrasound System IP 101840813 SN US123B0388
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 101840813 SN US123B0388
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252390
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 130.0 business days
👷
▶
4 Technician Assigned Nov 24, 9:44 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 180d 18h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-15T17:00:00.000+0000
🚨 39.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jan 15, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 52d 0h
⏱️
▶
2 2x Labor Added Jan 15, 9:30 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 5m, 0m
⚠️ 5.3 business days
⏱️
Labor Added Jan 22, 9:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 11h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 7m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jan 15, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03067351 Labor Open 2 $275.00 Jan 15, 9:30 PM
WL-03067352 Labor Open 0.5 $0.00 Jan 15, 9:30 PM
WL-03074715 Labor Open 0.016666666666667 $38.00 Jan 22, 9:14 AM

Details