Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252392 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack University Medical Center — 20 Prospect Ave Suite 200, Hackensack NJ, 07601

Feb 28, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Nov 20)
⏸ 121d excluded (parts wait + holding)
✓ SLA Met (71d early)
Dispatch 0.0d
Holding 88.5d (excluded)
Coordinators 103.6d
Field Work 1.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
88.5 days
Coordinators
103.6 days
Over SLA
Field Work
1.0 days
Billing
2.5 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Nov 20, 2025 (71 days early)
📅
189.0 days Total Age
⏱️
88.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
99.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 88.5 days stuck in "Ready for Release"
⏱️
Total Delay 99.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
63.6d / 1.0d SLA
Ready for Release
88.5d
Scheduled
40.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 Rbailey - Rcvd email from kathleen.uglione@hmhn.org that this device is at Hackensack University Medical Center The Heart Center Suite 200 Medical Plaza 20 Prospect Ave Hackensack, NJ 07601. for Jeffry Manuta to come Onsite Nov 20 @9am. Sending Email and Advising Planner


09/22/2025 Rbailey - Sent 1st Attempt Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org to propose Jeffry Manuta coming Onsite November 20th and December 11th

🔧 Work Performed
EPIQ CVx Ultrasound Circular Edition IP 107573163 SN USD23B0886
🔍 Technician Findings
EPIQ CVx Ultrasound Circular Edition IP 107573163 SN USD23B0886
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition IP 107573163 SN USD23B0886
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252392
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 89.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 26, 3:29 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 121d 23h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Sep 29, 11:12 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Jeffry Manuta
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 19h
📅
Dispatch Scheduled by Brandi Rodriguez Sep 29, 11:39 AM
Scheduled For: 2025-11-20T15:00:00.000+0000
🚨 19.0 business days
🆕
Status: Entered by Cristina Everetts Oct 23, 9:39 AM
From: Scheduled
To: Entered
Duration in Previous: 23d 22h
👷
▶
4 Technician Assigned Oct 23, 9:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-20T13:45:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-20T14:00:00.000+0000
🚨 21.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 20, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 23h
⏱️
▶
2 2x Labor Added Nov 20, 6:05 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 24m, 0m
⏱️
▶
2 Labor Added Nov 21, 9:13 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 10m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 20, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03015368 Labor Open 2.5 $275.00 Nov 20, 6:05 PM
WL-03015369 Labor Open 1 $0.00 Nov 20, 6:05 PM
WL-03016003 Labor Open 0.016666666666667 $38.00 Nov 21, 9:13 AM

Details