Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252394 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack UniversityMedical Center — 30 Prospect Ave, Hackensack NJ, 07601

Feb 28, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Invoiced (Dec 15)
⏸ 122d excluded (parts wait + holding)
✓ SLA Met (46d early)
Dispatch 0.0d
Holding 88.5d (excluded)
Coordinators 121.1d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 39.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
88.5 days
Coordinators
121.1 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
39.9 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Dec 15, 2025 (46 days early)
📅
206.0 days Total Age
⏱️
88.5d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
133.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 11, 2025
Visit 2 Dec 15, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 88.5 days stuck in "Ready for Release"
⏱️
Total Delay 133.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
63.5d / 1.0d SLA
Ready for Release
88.5d
Scheduled
57.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
3.5d
Ready to Bill
1.5d / 1.0d SLA
Invoiced
16.0d
Billing Review
22.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 Cever sent remidner email to beena.vaidya@hmhn.org

09/26/2025 Rbailey - Called 551.996.2305 Spoke with Beena. She was in a meeting but said for FSE to come in December. Sending email. Advising Planner


09/22/2025 Rbailey - Sent 1st Attempt Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org to propose Jeffry Manuta coming Onsite November 20th and December 11th

🔧 Work Performed
Completed pm
🔍 Technician Findings
MONITOR ARTICULATION ARM IS SLIGHTLY LOSS AND TCG LED IS DEFECTIVE
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition IP 107573162 SN USD23B0884
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252394
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 89.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 26, 4:17 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 122d 0h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Sep 29, 11:53 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Jeffry Manuta
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 19h
📅
Dispatch Scheduled by Brandi Rodriguez Sep 29, 11:59 AM
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 34.0 business days
🆕
▶
3 Status: Entered Nov 13, 12:51 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-11T16:30:00.000+0000
⚠️ 5.0 business days
🆕
▶
4 Status: Entered Nov 19, 12:20 PM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Andre Samuda
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-11T16:00:00.000+0000
🚨 19.0 business days
⏱️
3x Labor Added Dec 15, 12:14 PM
Type: Labor
Status: Open
Qty: 2, 1, 0.25
✔️
▶
2 Status: Completed Dec 15, 12:22 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Sean Currie Dec 15, 12:36 PM
From: Closed
To: Incomplete
Duration in Previous: 12m
💵
▶
2 3x Expenses Added Dec 15, 12:44 PM
3x Expenses Added → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Incomplete
To: Closed
Duration in Previous: 9m
⏱️
Labor Added Dec 15, 3:06 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 3:12 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 27m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m
🚨 16.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 9, 3:58 PM
From: Invoiced
To: Billing Review
Duration in Previous: 21d 11h
🚨 23.0 business days
💰
Status: Invoiced by Yecenia Campos Feb 10, 12:54 PM
From: Billing Review
To: Invoiced
Duration in Previous: 31d 20h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Billing Review
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Dec 11, 11:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03037897 Labor Open 2 $275.00 Dec 15, 12:14 PM
WL-03037898 Labor Open 1 $0.00 Dec 15, 12:14 PM
WL-03037899 Labor Open 0.25 $0.00 Dec 15, 12:14 PM
WL-03037942 Expenses Open 1 $0.00 Dec 15, 12:44 PM
WL-03037943 Expenses Open 1 $0.00 Dec 15, 12:44 PM
WL-03037944 Travel Open 49 $0.00 Dec 15, 12:44 PM
WL-03038173 Labor Open 0.016666666666667 $38.00 Dec 15, 3:06 PM

Details