Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252395 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack UniversityMedical Center — 30 Prospect Ave, Hackensack NJ, 07601

Feb 28, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 15)
⏸ 121d excluded (parts wait + holding)
✓ SLA Met (46d early)
Dispatch 0.0d
Holding 88.5d (excluded)
Coordinators 121.1d
Billing 39.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
88.5 days
Coordinators
121.1 days
Over SLA
Billing
39.9 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Dec 15, 2025 (46 days early)
📅
206.0 days Total Age
⏱️
88.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
133.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 11, 2025
Visit 2 Dec 15, 2025

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 88.5 days stuck in "Ready for Release"
⏱️
Total Delay 133.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
63.5d / 1.0d SLA
Ready for Release
88.5d
Scheduled
57.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.5d / 1.0d SLA
Invoiced
16.0d
Billing Review
22.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 Rbailey - Called 551.996.2305 Spoke with Beena. She was in a meeting but said for FSE to come in December. Sending email. Advising Planner


09/22/2025 Rbailey - Sent 1st Attempt Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org to propose Jeffry Manuta coming Onsite November 20th and December 11th

🔧 Work Performed
Completed pm
🔍 Technician Findings
MONITER IS SLIGHTLY LOSS FROM THE ARTICUALTION ARM AND KEY BOARD IS DEFECTIVE
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition IP 107573161 SN USD23B0883
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252395
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 89.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 26, 4:15 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 121d 23h
⏳ 2.0 business days
📅
▶
4 Dispatch Scheduled Sep 29, 12:02 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Jeffry Manuta
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 19h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 34.0 business days
🆕
▶
3 Status: Entered Nov 13, 12:49 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-11T15:00:00.000+0000
⚠️ 5.0 business days
🆕
▶
4 Status: Entered Nov 19, 12:20 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Andre Samuda
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-11T14:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 18.8 business days
🚗
▶
2 6x Travel Added Dec 15, 6:08 AM
6x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Andre Samuda Dec 15, 6:17 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 17h, 0m
⏱️
▶
2 Labor Added Dec 15, 3:09 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8h 56m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m
🚨 16.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 9, 3:57 PM
From: Invoiced
To: Billing Review
Duration in Previous: 21d 11h
🚨 23.0 business days
💰
Status: Invoiced by Yecenia Campos Feb 10, 12:51 PM
From: Billing Review
To: Invoiced
Duration in Previous: 31d 20h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Billing Review
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Dec 11, 9:30 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03037599 Travel Open 33 $0.00 Dec 15, 6:08 AM
WL-03037594 Labor Open 2.25 $0.00 Dec 15, 6:08 AM
WL-03037595 Labor Open 2 $275.00 Dec 15, 6:08 AM
WL-03037596 Labor Open 0.5 $0.00 Dec 15, 6:08 AM
WL-03037597 Expenses Open 1 $0.00 Dec 15, 6:08 AM
WL-03037598 Expenses Open 1 $0.00 Dec 15, 6:08 AM
WL-03037600 Labor Open 0.25 $0.00 Dec 15, 6:10 AM
WL-03038180 Labor Open 0.016666666666667 $38.00 Dec 15, 3:09 PM

Details