Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252428 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Feb 28, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (26 biz days early)
Active: 61 biz days
Paused: 182 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸182d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 20, 2026
182 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Feb 20 Ready for Release ⏸ Paused 182 —
Feb 20 → Feb 20 Assigned ▶ Running 0 61
Feb 20 → Feb 20 Scheduled ▶ Running 0 61
Dispatch 0.0d
Holding 182.5d (excluded)
Coordinators 61.0d
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
182.5 days
Coordinators
61.0 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
243.0 days Total Age
⏱️
182.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
64.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 531 days old
🚨
Primary Delay 182.5 days stuck in "Ready for Release"
⏱️
Total Delay 64.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
182.5d
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 RArnold - Philips FSE completed. Closing EWO with Planner labor

02/17/2026 RArnold- Fady called and emailed customer as they have not been responsive to scheduling emails

01/29/2026 RArnold - Emailed Blanca for update on scheduling

01/23/2026 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending email with updated date of 02/20 or 03/18 @ 9am for Andre


01/12/2026 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending Email. 

01/12/2026 RArnold - Called (718) 920-4807 for Blanca. She is not available. 

12/29/2025 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending another email.


12/22/2025 RArnold - Emailed for update on scheduling.

12/16/2025 RArnold -emailed for update on scheduling

12/10/2025 RArnold - Offered additional date. 02/12 or 03/18 @ 9am

12/08/2025 RArnold - Blanca confirmed device. Offered 12/12 @ 8am for Vivian

12/03/2025 RArnold - Called 718-920-6747 for Orna David. Did not leave a message. Sending email. 


12/03/2025 RArnold - Called 718-920-4793 for Blanca. Left a message. 


11/19/2025 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending email to get device confirmed. 


11/19/2025 RArnold - Called 718-920-6747 for Orna. Left a message.

11/11/2025 RArnold - Emailed Blanca for an update on confirming if this device is hers.

11/05/2025 RArnold -Emailed Blanca to confirm device is hers.

btorress@montefiore.org

🔧 Work Performed
Planner Labor
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 102116382 SN US323B0441
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252428
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 183.0 business days
👷
▶
5 Technician Assigned Feb 20, 1:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 268d 21h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-20T05:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 25, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 20, 12:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03113955 Labor Open 0.016666666666667 $38.00 Feb 20, 1:15 PM

Details