Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252496 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina HealthDBA Vidant Roanoke Chowan Hospital — 500 Academy St S, Ahoskie NC, 27910

Feb 28, 2025 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (30 biz days early)
Active: 124 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 11, 2025
115 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 61 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Nov 11 → Feb 13, 2026
63 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 124 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 11 Ready for Release ⏸ Paused 115 —
Nov 11 → Nov 11 Assigned ▶ Running 0 61
Nov 11 → Feb 13 Scheduled ▶ Running 63 124
Feb 13 → Feb 14 Tech On Site ▶ Running 0 124
Dispatch 0.0d
Holding 115.5d (excluded)
Coordinators 124.0d
Field Work 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
115.5 days
Coordinators
124.0 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 14, 2026 (44 days early)
📅
239.0 days Total Age
⏱️
115.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
122.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 531 days old
🚨
Primary Delay 115.5 days stuck in "Ready for Release"
⏱️
Total Delay 122.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
115.5d
Scheduled
63.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 Cever received email from Perry, Callie <Callie.Burgess@ecuhealth.org> confirming FSE onsite for Feb 9th at 12 p.m.

11/06/2025 Cever sent email to Perry, Callie <Callie.Burgess@ecuhealth.org> with Date options

🔧 Work Performed
Travel to site. Performed ULS PM and T&V per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 102228266 SN US223B1996
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252496
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 116.0 business days
👷
▶
3 Technician Assigned Nov 11, 12:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 167d 21h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-09T17:00:00.000+0000
🚨 50.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 27, 1:01 PM
Scheduled For: 2026-02-13T17:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 13, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 94d 0h
⏱️
▶
2 5x Labor Added Feb 14, 8:46 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 20h 11m
🏁
Status: Closed by Patricia Gordon Feb 14, 6:30 PM
From: Completed
To: Closed
Duration in Previous: 9h 42m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:01 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 13, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03106224 Labor Open 1.5 $0.00 Feb 14, 8:46 AM
WL-03106225 Labor Open 1.5 $275.00 Feb 14, 8:46 AM
WL-03106226 Labor Open 4.5 $0.00 Feb 14, 8:46 AM
WL-03106227 Travel Open 65 $0.00 Feb 14, 8:46 AM
WL-03106228 Travel Open 271 $0.00 Feb 14, 8:46 AM
WL-03110364 Labor Open 0.016666666666667 $38.00 Feb 18, 1:01 PM

Details