Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252501 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Feb 28, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 8)
⏸ 195d excluded (parts wait + holding)
✓ SLA Met (53d early)
Dispatch 0.0d
Holding 139.5d (excluded)
Coordinators 62.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.5 days
Coordinators
62.0 days
Over SLA
Billing
4.0 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Dec 8, 2025 (53 days early)
📅
201.0 days Total Age
⏱️
139.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
64.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 139.5 days stuck in "Ready for Release"
⏱️
Total Delay 64.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
139.5d
Scheduled
0.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 RArnold -Signed EL attached

12/08/2025 RArnold -Emailed customer to schedule PM. They are declining PM. Sent EL

09/08/2025 RArnold- Customer requests that PMs be scheduled closer to month due.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t IP 116428132 SN F0F1T7
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252501
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 140.0 business days
👷
▶
5 Status: Assigned Dec 8, 5:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Completed → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-08T05:00:00.000+0000
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Dec 9, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 28m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 17h

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 8, 12:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03030518 Labor Open 0.016666666666667 $38.00 Dec 8, 5:17 PM

Details