Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252520 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 HMH Peds SubSpecialty — 3 Hospital Plz, Old Bridge NJ, 08857

Feb 28, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Dec 16, 2025
🕐 Clock stopped: Completed (Nov 20)
⏸ 148d excluded (parts wait + holding)
✓ SLA Met (26d early)
Dispatch 0.0d
Holding 107.5d (excluded)
Coordinators 83.2d
Field Work 1.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
107.5 days
Coordinators
83.2 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 16, 2025 Completed: Nov 20, 2025 (26 days early)
📅
189.0 days Total Age
⏱️
107.5d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
78.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 107.5 days stuck in "Ready for Release"
⏱️
Total Delay 78.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
107.5d
Scheduled
21.2d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 Cever email from Fernandez, Luis <luis.fernandez@hmhn.org> asking for wed nov 19th at 3 p.m.

11/13/2025 Cever called 9087212459 and LVM trying to reschedule appt sent email to Fernandez, Luis <luis.fernandez@hmhn.org> as well

10/22/2025 Cever received email from luis.fernandez@hackensackmeridian.org confirming FSE onsite for the 14th of nov

10/22/2025 Rbailey - Rcvd email from Luis Fernandez off of email sent Sept 2. I called back NA left VM advising that we had sent email with Updated date of Nov 14. Resending email to Luis with new proposed date

luis.fernandez@hmhn.org


10/21/2025 Rbailey - Called 732.324.4923 NA Got VM for Milly. Left VM for FU. Advised I was resending email for visibility


10/21/2025 Rbailey - Called 732.360.4142 Spoke with Nurse who advised that Milly was at the other location today and to call (732) 324-4923


10/01/2025 Rbailey - Called 732.324.4923 NA Left VM for Milly Rodgers. Advised I was resending email with New Date proposed of Nov 14 @9am


09/22/2025 Rbailey - Called 732.324.4923 NA Left VM for Milly. 4th no longer available. Looking for CB to FU


09/02/2025 Rbailey - Sent 1st Attempt Email to milagros.rodgers@hmhn.org proposing Jeffry Manuta Dec 4 @1pm


08/27/2025 RArnold - Called 732 309 7925 for Dan Dougert. Left message. Sending email to confirm info. Also including MILAGROS RODGERS.

dan.dougert@hmhn.org

milagros.rodgers@hmhn.org

Dan's emailed bounced back

🔧 Work Performed
EPIQ CVx Ultrasound System IP 116196635 SN USN24B1563
🔍 Technician Findings
EPIQ CVx Ultrasound System IP 116196635 SN USN24B1563
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 116196635 SN USN24B1563
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252520
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 107.9 business days
🗓️
▶
3 Status: Scheduled Oct 23, 7:36 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Jeffry Manuta
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-14T14:00:00.000+0000
🚨 16.0 business days
🆕
▶
4 Status: Entered Nov 13, 9:09 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GzKAcQAN, Jason Yenser
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-26T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
🆕
▶
4 Status: Entered Nov 13, 1:00 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-19T20:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 19, 2:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
▶
2 2x Labor Added Nov 20, 8:38 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17h 53m, 0m
⏱️
▶
2 Labor Added Nov 20, 8:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20m
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 41m
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:41 PM
Invoice Number: SM-247144

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 19, 3:00 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-247144

Work Details (3)

Name Type Status Qty Amount Date
WL-03014271 Labor Open 2 $275.00 Nov 20, 8:38 AM
WL-03014272 Labor Open 1 $0.00 Nov 20, 8:38 AM
WL-03014285 Labor Open 0.016666666666667 $38.00 Nov 20, 8:56 AM

Details