Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252549 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's Hospital of the King'sDaughters — 601 Childrens Ln, Norfolk VA, 23507

Feb 28, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (27 biz days early)
Active: 127 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 11, 2025
115 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 61 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Nov 11 → Feb 19, 2026
66 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 127 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 11 Ready for Release ⏸ Paused 115 —
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 61
Nov 11 → Nov 11 Assigned ▶ Running 0 61
Nov 11 → Feb 19 Scheduled ▶ Running 66 127
Feb 19 → Feb 19 Tech On Site ▶ Running 0 127
Dispatch 0.0d
Holding 115.5d (excluded)
Coordinators 127.0d
Field Work 0.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
115.5 days
Coordinators
127.0 days
Over SLA
Field Work
0.4 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 19, 2026 (39 days early)
📅
242.0 days Total Age
⏱️
115.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
124.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 531 days old
🚨
Primary Delay 115.5 days stuck in "Ready for Release"
⏱️
Total Delay 124.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
115.5d
Scheduled
66.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 RFosbury pushing to FEB 19th

11/11/2025 Mklose rcvd email from Abby, confirm Feb 12th @12pm


11/11/2025 Mklose sent 1st attempt email to offered Allan Feb 12th @12pm; abigail.wilson@chkd.org

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS IP 102716357 SN B1TY6W
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252549
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 116.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 11, 9:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 167d 18h
👷
▶
3 Technician Assigned Nov 11, 10:37 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 12m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-12T17:00:00.000+0000
🚨 57.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 5, 1:35 PM
Scheduled For: 2026-02-19T17:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Allan Klus Feb 19, 11:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 100d 0h
⏱️
▶
2 2x Labor Added Feb 19, 11:53 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 21m
🚗
▶
3 Status: Tech Off Site Feb 19, 3:00 PM
Status: Tech Off Site → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 19, 3:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 22m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 66.0 business days (threshold: 2.0 business days)
Exceeded by 64.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 19, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03111980 Labor Open 0.5 $275.00 Feb 19, 11:53 AM
WL-03111981 Labor Open 0.25 $0.00 Feb 19, 11:53 AM
WL-03112259 Expenses Open 1 $0.00 Feb 19, 3:01 PM
WL-03112268 Labor Open 0.016666666666667 $38.00 Feb 19, 3:08 PM

Details