Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252554 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Obstetrix Medical Group of Atlanta — 6084 Professional Pkwy Ste B, DOUGLASVILLE GA, 30134

Feb 28, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Jan 8)
⏸ 189d excluded (parts wait + holding)
✓ SLA Met (81d early)
Dispatch 0.0d
Holding 136.5d (excluded)
Coordinators 88.0d
Field Work 1.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
136.5 days
Coordinators
88.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Jan 8, 2026 (81 days early)
📅
224.0 days Total Age
⏱️
136.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
89.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 136.5 days stuck in "Ready for Release"
⏱️
Total Delay 89.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
136.5d
Assigned
0.0d / 0.5d SLA
Scheduled
26.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/2025 EMartin sent email to Josey Marsh advising needing to move scheduled date to first proposed date 01/07/26 starting at 2:30 pm INTERNAL NOTE: Bruce not signed off on ULS yet per Fady moving ULS back to Nkosi for week when he is in GA

12/03/2025 Cever per email from Josey Marsh <josey.marsh@pediatrix.com> confirming 1/14 anytime that day. replied confirming Jan 14th at 9:30 a.m.

11/26/2025 EMartin rcvd email from Josey "I am looking at our schedule for January and it looks like 1/7 would work better for us any time between 9-4 that day. How does that look on your end?" replied advising FSE booked that day offered new dates 

11/24/2025 EMartin sent follow up email to josey.marsh@pediatrix.com for update on device

11/19/2025 Mklose called (770) 739-5242; Josey was in with patient, confirmed email address is current. sent email

11/10/2025 EMartin sent email to Josey Marsh josey.marsh@pediatrix.com for update on device

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System IP 96263081 SN US222B1818
🔍 Technician Findings
EPIQ Elite Diagnostic Ultrasound System IP 96263081 SN US222B1818
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 96263081 SN US222B1818
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252554
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 137.0 business days
👷
▶
4 Status: Assigned Dec 3, 7:15 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-14T13:00:00.000+0000
🆕
▶
4 Status: Entered Dec 3, 7:36 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Bruce Ballard
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-14T14:30:00.000+0000
🚨 18.0 business days
👷
▶
2 Technician Assigned Dec 26, 9:35 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-07T19:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jan 7, 1:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 5h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jan 8, 4:26 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 4.9 business days
⏱️
Labor Added Jan 14, 12:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jan 7, 2:30 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03058036 Labor Open 2 $275.00 Jan 8, 4:26 PM
WL-03058037 Labor Open 2 $0.00 Jan 8, 4:26 PM
WL-03064671 Labor Open 0.016666666666667 $38.00 Jan 14, 12:22 PM

Details