Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252557 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center - Winter Park — 147 Moray Lane, Winter Park FL, 32792

Feb 28, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 11)
⏸ 161d excluded (parts wait + holding)
✓ SLA Met (47d early)
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 132.0d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
132.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 11, 2026 (47 days early)
📅
247.3 days Total Age
⏱️
116.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
130.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 116.5 days stuck in "Ready for Release"
⏱️
Total Delay 130.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
116.5d
Scheduled
70.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 Cever received email from Kristin Schimbeno <kschimbeno@wcorlando.com> confirming Feb 10th at 11:30-1- device in room 1

11/05/2025 Cever sent email to Kristin Schimbeno <kschimbeno@wcorlando.com> with date options

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System IP 95546627 SN USD21E1673
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252557
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 117.0 business days
👷
▶
3 Technician Assigned Nov 5, 10:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 161d 18h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-10T16:30:00.000+0000
🚨 70.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 10, 11:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 97d 1h
🚗
▶
2 2x Travel Added Feb 10, 9:11 PM
2x Travel Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 3, 1.5, 2
✔️
Status: Completed by Jared Heisler Feb 10, 9:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 46m, 0m
⏳ 2.3 business days
⏱️
Labor Added Feb 12, 10:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 10:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 29m
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 70.0 business days (threshold: 2.0 business days)
Exceeded by 68.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 10, 11:30 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03100293 Travel Open 137 $0.00 Feb 10, 9:11 PM
WL-03100294 Travel Open 138 $0.00 Feb 10, 9:11 PM
WL-03100304 Labor Open 3 $0.00 Feb 10, 9:14 PM
WL-03100305 Labor Open 1.5 $275.00 Feb 10, 9:14 PM
WL-03100306 Labor Open 3 $0.00 Feb 10, 9:14 PM
WL-03100307 Labor Open 2 $0.00 Feb 10, 9:14 PM
WL-03102704 Labor Open 0.016666666666667 $38.00 Feb 12, 10:13 AM

Details