📍 Vidant Health — 701 Doctors Dr, Kinston NC, 28501
Feb 28, 2025 → Jan 5, 2026
✅ Completed
PCPer client agreement
Target:Mar 2, 2026
🕐 Clock stopped: Completed (Jan 5)
⏸ 156d excluded (parts wait + holding)
✓ SLA Met (56d early)
Dispatch0.0d
Holding113.5d (excluded)
Coordinators109.0d
Field Work1.1d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
113.5 days
Coordinators
109.0 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025
Due: Mar 2, 2026
Completed: Jan 6, 2026 (55 days early)
📅
221.2 daysTotal Age
⏱️
113.5d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
112.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay113.5 days stuck in "Ready for Release"
⏱️
Total Delay112.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
113.5d
Assigned
0.0d / 0.5d SLA
Scheduled
47.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
7.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/15/2025 MKlose rcvd email from Karen, confirm Patty January 5th @11:30am
12/12/2025 mklose email to Karen, ask to do Patty January 5th @11:30 am instead of 1:30pm
10/31/2025 Cever received a call from 2525267331 Sarah Riley she advised this devcie is in Suite N Jan 5th at 1:30 will work and the poc will be Karen Johnson at 252-514-7018 email Karen.Johnson@ecuhealth.org
10/30/2025 Cever called 2523415838 and lvm trying to schedule PM sending email and adding monica.bonilla@ecuhealth.org to the thread
10/10/2025 Cever sent first email to sarah.riley@ecuhealth.org with date options
10/02/2025 YEspino Called 216-973-7931 to speak to Peter Sayre to verify the Pm info sent in. Was able to speak to Peter and he advised that he did not work for the site in question.
10/02/2025 YEspino Called 252-526-7331 to speak to Sarah Riley to verify the PM info sent in. Went straight to vm so i left a message.
🔧Work Performed
Travel to site. Meet w/POC. wait for device availability. Performed ULS PM and T&V per instruction successfully.
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ CVx Ultrasound System IP 95986917 SN USD21B1962
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jan 21, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📧
Email_Scheduled
Completed Dec 15, 2025
12/15/2025 MKlose rcvd email from Karen, confirm Patty January 5th @11:30am
📧
Email_Confirmed
Completed Dec 12, 2025
12/12/2025 mklose email to Karen, ask to do Patty January 5th @11:30 am instead of 1:30pm
📋
send reminder
Completed Oct 31, 2025
send reminder
📞
Call
Completed Oct 31, 2025
10/31/2025 Cever received a call from 2525267331 Sarah Riley she advised this devcie is in Suite N Jan 5th at 1:30 will work and the poc will be Karen Johnson at 252-514-7018 email Karen.Johnson@ecuhealth.org
📞
Call
Completed Oct 30, 2025
10/30/2025 Cever called 2523415838 and lvm trying to schedule PM sending email and adding monica.bonilla@ecuhealth.org to the thread
📞
Live Call_ Left Message
Completed Oct 2, 2025
10/02/2025 YEspino Called 216-973-7931 to speak to Peter Sayre to verify the Pm info sent in. Was able to speak to Peter and he advised that he did not work for the site in quesiton.
📞
Live Call_ Left Message
Completed Oct 2, 2025
10/02/2025 YEspino Called 252-526-7331 to speak to Sarah Riley to verify the PM info sent in. Went straight to vm so i left a message.