Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252637 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 28, 2025 → Dec 2, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 2)
⏸ 112d excluded (parts wait + holding)
✓ SLA Met (28d early)
Dispatch 0.0d
Holding 81.5d (excluded)
Coordinators 116.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
81.5 days
Coordinators
116.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Dec 2, 2025 (28 days early)
📅
197.0 days Total Age
⏱️
81.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
114.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 440 days old
🚨
Primary Delay 81.5 days stuck in "Ready for Release"
⏱️
Total Delay 114.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Ready for Release
81.5d
Scheduled
54.8d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2025 RFosbury Received email from ColleenRose.Manganiello@rwjbh.org and Confirmed FSE onsite for Dec 2nd at 2 P.M.

09/17/2025 RFosbury - 2nd attempt email to ColleenRose.Manganiello@rwjbh.org proposing Jason Yeser on Dec 2nd at 12 p.m.

09/05/2025 Rfosbury - 1st attempt email to ColleenRose.Manganiello@rwjbh.org proposing Jason Yeser on Dec 2nd at 12 p.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti CVx Ultrasound System IP 116496208 SN USD24R0990
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252637
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 27m
🚨 62.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 82.0 business days
👷
▶
3 Technician Assigned Sep 17, 1:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-02T19:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 112d 21h
🚨 55.0 business days
⏱️
3x Labor Added Dec 2, 5:54 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 2.75, 102
✔️
Status: Completed by Jason Yenser Dec 2, 6:22 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 76d 5h, 0m
⏱️
Labor Added Dec 3, 9:57 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 3, 10:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 45m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248217

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 54.8 business days (threshold: 2.0 business days)
Exceeded by 52.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 2, 2:00 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-248217

Work Details (4)

Name Type Status Qty Amount Date
WL-03024042 Labor Open 1.75 $275.00 Dec 2, 5:54 PM
WL-03024043 Labor Open 2.75 $0.00 Dec 2, 5:54 PM
WL-03024044 Travel Open 102 $0.00 Dec 2, 5:54 PM
WL-03024704 Labor Open 0.016666666666667 $38.00 Dec 3, 9:57 AM

Details