Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252718 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Monthly Annuity • P4

📍 Texas Medical Screening - Ship to Address — 13103 Lookout Run, San Antonio TX, 78233

Mar 3, 2025 → Present

🟢 On Track

P4

SLA Clock

4 business days from creation · Target: Mar 7, 2025

⚠ 360 biz days overdue

Active: 364 biz days

Budget: 4 biz days

SLA Target

▶ Clock Running

Status: Created

Mar 3 → Mar 3, 2025

0 business days (counted)

Running total: 0 of 4 biz days used

364d

▶ Clock Running

Status: Assigned

Mar 3 → Aug 15, 2026

364 business days (counted)

Running total: 364 of 4 biz days used

Created: Mar 3, 2025 Today

Business Days Used 364 / 4

0 4d budget +360d over

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Mar 3 → Mar 3	Created	▶ Running	0	0 / 4
Mar 3 → Aug 15	Assigned	▶ Running	364	364 / 4

Dispatch 0.0d

⚠ Overdue

Dispatch
0.0 days

Created: Mar 3, 2025 Due: Mar 31, 2025 (502 days overdue)

📅

365.0 days Total Age

⏱️

0.0d in Entered Longest Stage

🔄

1 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

On Track

Assigned • 530 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/25 KW waiting on PO from Customer 

🔧 Work Performed

                        783 Kiosks on Service Annuity 
50 Sq Ft of Space in Warehouse                    

🔍 Technician Findings

                        783 Kiosks on Service Annuity 
50 Sq Ft of Space in Warehouse                    

⚠️ Problem Description

                        March 2025 Service Annuity                    

Timeline

📋

▶

4 Work Order Created Mar 3, 8:55 AM

Work Order Created → Status: Assigned → Technician Assigned → 2x Labor Added

👷

Status: Assigned by Kirsten Walls

From: Entered

To: Assigned

Duration in Previous: 0m

👷

Technician Assigned by Kirsten Walls

Technician: Kirsten Walls

⏱️

2x Labor Added

Type: Labor

Status: Open

Qty: N/A

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Assigned

Priority

P4

Type

Monthly Annuity

Branch

N/A

Technician

Kirsten Walls

Scheduled

N/A

Created

Mar 3, 8:55 AM

Invoice #

N/A

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-02698524	Labor	Open	-	$23,490.00	Mar 3, 8:56 AM
WL-02698525	Labor	Open	-	$375.00	Mar 3, 8:56 AM