Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252914 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYU - LOCATION PENDING — NYU, New York NY, 12345

Mar 3, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 364 biz days
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
364d
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Aug 14, 2026
364 business days (counted)
Running total: 364 of ? biz days used
Created: Mar 3, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0
Mar 3 → Mar 3 Scheduled ▶ Running 0 0
Mar 3 → Aug 14 Ready for Scheduling ▶ Running 364 364
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Mar 3, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
364.7 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 528 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

No support tool needed; 3/3/2025 1315 CM ack msg; LM w/DR, ME, SF, KC; 1326 ME decline; 1333 DR decline; 1507 SF decline; 3/3/2025 1923 KC decline; 3/4/2025 2044 LM w/Cookie re compliance; 3/5/2025 1829 CM LM w/TP, AL, KR, AM; 1830 TP decline; 1836 AL pass; 3/6/2025 1836 CM LM w/Cookie re NAR

Timeline

📋
▶
2 Work Order Created Mar 3, 1:33 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 19, 4:00 PM
Created
Mar 3, 1:33 PM
Invoice #
N/A

Details