📍 NYU - LOCATION PENDING — NYU, New York NY, 12345
Mar 3, 2025 → Present
🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 364 biz days
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
364d
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Aug 14, 2026
364 business days (counted)
Running total: 364 of ? biz days used
Created: Mar 3, 2025Today
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 3 → Mar 3
Created
▶ Running
0
0
Mar 3 → Mar 3
Scheduled
▶ Running
0
0
Mar 3 → Aug 14
Ready for Scheduling
▶ Running
364
364
Coordinators0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Mar 3, 2025
Due: Dec 31, 2025 (226 days overdue)
📅
364.7 daysTotal Age
⏱️
0.0d in Ready for SchedulingLongest Stage
🔄
1 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
On Track
Ready for Scheduling • 528 days old
✅
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
No support tool needed; 3/3/2025 1315 CM ack msg; LM w/DR, ME, SF, KC; 1326 ME decline; 1333 DR decline; 1507 SF decline; 3/3/2025 1923 KC decline; 3/4/2025 2044 LM w/Cookie re compliance; 3/5/2025 1829 CM LM w/TP, AL, KR, AM; 1830 TP decline; 1836 AL pass; 3/6/2025 1836 CM LM w/Cookie re NAR