📍 Millcreek Paramedic Service — 3608 W 26th St, Erie PA, 16506
Mar 4, 2025 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 363 biz days
▶ Clock Running
Status: Created
Mar 4 → Mar 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
58d
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → May 23, 2025
58 business days (counted)
Running total: 58 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 59 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
304d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Aug 14, 2026
304 business days (counted)
Running total: 363 of ? biz days used
Created: Mar 4, 2025Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 4 → Mar 4
Created
▶ Running
0
0
Mar 4 → May 23
Ready for Scheduling
▶ Running
58
58
May 23 → May 23
Ready for Release
⏸ Paused
0
—
May 23 → May 27
Ready for Scheduling
▶ Running
1
59
May 27 → May 27
Ready for Release
⏸ Paused
0
—
May 27 → Aug 14
Ready for Scheduling
▶ Running
304
363
Dispatch0.0d
Holding0.0d (excluded)
Coordinators60.0d
⚠ Overdue
Dispatch
0.0 days
Holding(excluded from total)
0.0 days
Coordinators
60.0 days
Over SLA
Created: Mar 4, 2025
Due: Dec 31, 2025 (226 days overdue)
📅
363.5 daysTotal Age
⏱️
58.5d in Ready for SchedulingLongest Stage
🔄
5 transitionsStatus Changes
⚠️
58.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 527 days old
🚨
Primary Delay58.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay58.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
60.0d / 1.0d SLA
Ready for Release
0.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/30/2026 MHamersley - sent f/u email to Kevin Burkholder, kburkholder@millcreekparamedics.org requesting update on locating Tempus LS Man Defibrillators 7022.001136 & 7022.001140
02/06/2026 MHamersley - Planner & FOM working w/ POC to locate devices as they become available
10/23/2025 DMalloy - Following up with Fady and carlos regarding the status of this site.
08/21/2025 MNewman - Fady sent email to customer. 2 devices remaining on case. Fady emailed customer to see if the remaining devices are onsite.
08/14/2025 MNewman - Needing to verify if remediation has taken place. Fady advised he will follow-up with Fanfan and Customer.
⚠️Problem Description
Visit #2 - Tempus LS Manual Pacing
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
FCO86700002
Timeline
📋
▶
2
Work Order Created Mar 4, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Cristina Everetts
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨59.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:20 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:79d 23h
📅
Status: Ready for Scheduling by Mandy NewmanMay 23, 3:28 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:8m
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:11 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:4d 0h
📅
Status: Ready for Scheduling by Mandy NewmanMay 27, 4:24 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:13m
Bottlenecks
Ready for Scheduling
Duration: 58.5 business days (threshold: 1.0 business days)
Exceeded by 57.5 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)