Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01253645 ↗ ServiceMax

ZONO SANITECH • Repair • P3

📍 Lattie Coor Early Head Start #210 — 220 E La Canada Blvd #210, Avondale AZ, 85323

Mar 5, 2025 → Present

⛔ Blocked
P3
SLA Clock
3 business days from creation · Target: Mar 10, 2025
⚠ 359 biz days overdue
Active: 362 biz days
Budget: 3 biz days
SLA Target
▶ Clock Running
Status: Created
Mar 5 → Mar 5, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 5, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Entered
Mar 5 → Mar 5, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
362d
▶ Clock Running
Status: On Hold
Mar 5 → Aug 15, 2026
362 business days (counted)
Running total: 362 of 3 biz days used
Created: Mar 5, 2025 Today
Business Days Used 362 / 3
0 3d budget +359d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 5 → Mar 5 Created ▶ Running 0 0 / 3
Mar 5 → Mar 5 Ready for Scheduling ▶ Running 0 0 / 3
Mar 5 → Mar 5 Assigned ▶ Running 0 0 / 3
Mar 5 → Mar 5 Entered ▶ Running 0 0 / 3
Mar 5 → Mar 5 Assigned ▶ Running 0 0 / 3
Mar 5 → Aug 15 On Hold ▶ Running 362 362 / 3
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 5, 2025 Due: Mar 10, 2025 (523 days overdue)
📅
363.0 days Total Age
⏱️
0.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 528 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/22/2025 Sramen - clearing tech info while working on hold escalated to account manager report.


3-5 Mburris called 2nd contact. He advised that no tech is needed, and he will replace the magnetic lock 


3-5 Mburris called LM on Vmail for POC looking for 3-7 12pm 


1Z2625AE0397563369

⚠️ Problem Description
Adjust, repair, or replace magnetic lock Ensure cabinet successfully starts a cycle Part Numbers, Descriptions, Quantities Please assign to Tyler Bollman Customer MUST be contacted to schedule service ahead of time. Jennie is the onsite contact, so start with her. A secondary contact is the offsite maintenance guy Tom Hamilton, 602-206-1665 or THamilton@cc-az.org Replacement lock, which may not be needed, is scheduled for delivery by end of day Wednesday, March 5. We will send a return label if it's not used. Courier UPS Tracking Number 1Z2625AE0397563369
📄 Description
ZONO Technologies Model SC (Series) Sterilizing Cabinet (SC 1, SC 1 WH, SC 2, SC 2 WH, SC 2 WD, SC 2 DD, SC 2 DD WD)

Timeline

📋
▶
2 Work Order Created Mar 5, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Mar 5, 10:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🆕
▶
4 Status: Entered Mar 5, 11:03 AM
Status: Entered → Technician Assigned → Status: Assigned → Status: On Hold
👷
Technician Assigned by Michael Burris
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 3m
⏸️
Status: On Hold by Michael Burris
From: Assigned
To: On Hold
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
P3
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Mar 5, 10:44 AM
Invoice #
N/A

Details