Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01254325 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Delta — 3901 Lone Tree Way, Antioch CA, 94509

Mar 7, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 360 biz days
▶ Clock Running
Status: Created
Mar 7 → Mar 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 7 → Mar 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 7 → Mar 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 7 → Mar 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
360d
▶ Clock Running
Status: Ready for Scheduling
Mar 7 → Aug 15, 2026
360 business days (counted)
Running total: 360 of ? biz days used
Created: Mar 7, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Mar 7 → Mar 7 Created ▶ Running 0 0
Mar 7 → Mar 7 Scheduled ▶ Running 0 0
Mar 7 → Mar 7 Ready for Scheduling ▶ Running 0 0
Mar 7 → Mar 7 Scheduled ▶ Running 0 0
Mar 7 → Aug 15 Ready for Scheduling ▶ Running 360 360
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Mar 7, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
360.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 525 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/7/2025 1318 ack msg/compliance; LM w/WZ; 1327 LS pass; 1328 EG pass; 1613 LH decline; 1711 DC decline; 3/10/2025 1729 LM w/Julian re NAR

Timeline

📋
▶
4 Work Order Created Mar 7, 1:28 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2025-06-03T12:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 3, 8:00 AM
Created
Mar 7, 1:28 PM
Invoice #
N/A

Details