Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01255136 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Arkansas for Medical Sciences Medical Center — 4301 W. Markham St., Little Rock AR, 72205

Mar 12, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 357 biz days
▶ Clock Running
Status: Created
Mar 12 → Mar 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
357d
▶ Clock Running
Status: Ready for Scheduling
Mar 12 → Aug 15, 2026
357 business days (counted)
Running total: 357 of ? biz days used
Created: Mar 12, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 12 → Mar 12 Created ▶ Running 0 0
Mar 12 → Mar 12 Scheduled ▶ Running 0 0
Mar 12 → Aug 15 Ready for Scheduling ▶ Running 357 357
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Mar 12, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
358.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 521 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/2025 1849 LM w/LH; LH unavail; 3/13/2025 1255 LM w/Jason re still a need? 3/14/2025 1347 Jason says hold for LH or SS only

Timeline

📋
▶
2 Work Order Created Mar 12, 10:46 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 8, 9:00 AM
Created
Mar 12, 10:46 AM
Invoice #
N/A

Details