Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01255185 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Scripps Health - Rehco Offsite CMU — Rehco Rd 8925, San Diego CA, 92121

Mar 12, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 357 biz days
▶ Clock Running
Status: Created
Mar 12 → Mar 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 12 → Mar 15, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 15 → Mar 15, 2025
0 business days (counted)
Running total: 2 of ? biz days used
355d
▶ Clock Running
Status: Ready for Scheduling
Mar 15 → Aug 15, 2026
355 business days (counted)
Running total: 357 of ? biz days used
Created: Mar 12, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Mar 12 → Mar 12 Created ▶ Running 0 0
Mar 12 → Mar 12 Scheduled ▶ Running 0 0
Mar 12 → Mar 15 Ready for Scheduling ▶ Running 2 2
Mar 15 → Mar 15 Scheduled ▶ Running 0 2
Mar 15 → Aug 15 Ready for Scheduling ▶ Running 355 357
Coordinators 2.9d
⚠ Overdue
Coordinators
2.9 days
Over SLA
Created: Mar 12, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
357.9 days Total Age
⏱️
2.9d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 520 days old
🚨
Primary Delay 2.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/2025 new need; 1233 LM w/WZ; 3/13/2025 2031 CM LM w/Tony re NAR

Timeline

📋
▶
2 Work Order Created Mar 12, 12:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Mar 14, 9:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2d 8h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 1, 9:00 AM
Created
Mar 12, 12:26 PM
Invoice #
N/A

Details