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← WO Overview

WO-01256458 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 IBM/FLUOR — 1000 RIVER STREET, ESSEX JUNCTION VT, 05452

Mar 14, 2025 → Nov 19, 2025

✅ Completed
PSM Last business day of March 2025
Target: Mar 31, 2025
🕐 Clock stopped: Completed (Nov 19)
✗ SLA Missed (233d late)
Holding 146.7d (excluded)
Coordinators 37.2d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
146.7 days
Coordinators
37.2 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Mar 14, 2025 Due: Nov 30, 2025 Completed: Nov 19, 2025 (11 days early)
📅
178.7 days Total Age
⏱️
117.7d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 117.7 days stuck in "Ready for Release"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
117.7d
On Hold
29.0d
Ready for Scheduling
3.1d / 1.0d SLA
Assigned
16.1d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/27 KSmith -- Scheduled for 11/19 with Dillon

10/27 KSmith -- POC is the same as before . Dillon/Michael who we received no response from. Sent email to schedule for 11/19

10/27/2025 ABelyea - updated POC info from TMS

10/7 KSmith -- Fluors contract with Global Foundries ended at the end of September. POCs Dillon/Michael have not responded to any attempts to schedule the PM. Placing on hold/escalating due to no response

Dillon/Michael, can you please help Kourtney get this maintenance scheduled for the blood pressure machine."

dillon.mikus1@globalfoundries.com

Sawtelle, Michael <michael.sawtelle@globalfoundries.com>

10/6 KSmith -- Sent email to Dillon/Michael to schedule for 11/12. Need to schedule with WO-01304328

10/3 KSmith -- Sent email to Dillon/Michael to schedule for 11/12. Need to schedule with WO-01304328

10/1 KSmith -- Sent email to Dillon/Michael to schedule for 11/12. Need to schedule with WO-01304328

9/30 KSmith -- Per Kelsea, "I am copying Global Foundries on this (Dillon and Michael). Fluors contract with Global Foundries ends at the end of this week. Global Foundries will be working with you directly on this.


Dillon/Michael, can you please help Kourtney get this maintenance scheduled for the blood pressure machine."

dillon.mikus1@globalfoundries.com

Sawtelle, Michael <michael.sawtelle@globalfoundries.com>

Masters, Chuck (Fluor Corporation Employee) <chuck.masters@globalfoundries.com>

9/30 KSmith -- Left VM to schedule PM

9/29 KSmith -- Sent email to schedule for 11/12

9/22 KSmith -- Sent email to schedule for 10/28


09/22/2025 LHill-rec'd OOO reply...Thank you for your message, I am out from Friday 9/19 to Friday 9/26. Returning Monday 9/29. For Global Foundries purchasing questions please reach out to Chuck Masters.


9/22 KSmith -- Schedule with WO-01304328

09/18/2025 LHill-sent email to Kelsea Williamson at kelsea.williamson@fluor.com to confirm contact & equipment.


09/22/2025 LHill-LM at (802) 578-1462 for Kelsea Williamson to confirm contact & equipment. 



9/19 KSmith -- No work in the area to be able to schedule PM with currently


09/18/2025 LHill-sent email to Kelsea Williamson at kelsea.williamson@fluor.com to confirm contact & equipment.


09/18/2025 LHill-LM at (802) 578-1462 forKelsea Williamson to confirm contact & equipment. 


09/12/2025 ABelyea - updated POC per TMS

8/26 KSmith -- Phone and email are not working numbers/email. Placing on hold/escalating

8/25 KSmith -- Sent email to schedule for 9/16. Joey A

🔧 Work Performed
Performed preventative maintenance. 10/7 KSmith -- Fluors contract with Global Foundries ended at the end of September. POCs Dillon/Michael have not responded to any attempts to schedule the PM. Placing on hold/escalating due to no response Dillon/Michael, can you please help Kourtney get this maintenance scheduled for the blood pressure machine." dillon.mikus1@globalfoundries.com Sawtelle, Michael 10/6 KSmith -- Sent email to Dillon/Michael to schedule for 11/12. Need to schedule with WO-01304328 10/3 KSmith -- Sent email to Dillon/Michael to schedule for 11/12. Need to schedule with WO-01304328
🔍 Technician Findings
Counter# 159,556. Upon arrival found kiosk in service
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Mar 14, 2:35 PM
Work Order: WO-01256458
Type: Preventive Maintenance
Priority: PSM
🚨 118.0 business days
⏸️
Status: On Hold by Kourtney Smith Aug 26, 9:34 AM
From: Ready for Release
To: On Hold
Duration in Previous: 164d 18h
🚨 14.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 12, 11:15 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 17d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 16, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
⚠️ 5.0 business days
👷
Technician Assigned by Kourtney Smith Sep 22, 9:51 AM
Technician: Bernard Thompson
🚨 12.0 business days
⏸️
Status: On Hold by Kourtney Smith Oct 7, 8:51 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 21h
🚨 15.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Oct 27, 9:50 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 20d 0h
👷
▶
2 Technician Assigned Oct 27, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
📅
▶
2 Dispatch Scheduled Oct 27, 11:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1h 5m
⏳ 3.0 business days
💵
2x Expenses Added Oct 29, 9:29 AM
Type: Expenses
Status: Open
Qty: 1
🚨 16.0 business days
🔧
Status: Tech On Site by Bernard Thompson Nov 19, 12:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 2h
⏱️
▶
2 Labor Added Nov 19, 2:05 PM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 225, 4.75
✔️
Status: Completed by Bernard Thompson Nov 19, 2:22 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 23m
💵
2x Expenses Added Nov 19, 4:55 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Bernard Thompson Nov 19, 5:02 PM
From: Completed
To: Closed
Duration in Previous: 2h 40m
📄
▶
2 Status: Ready to Bill Nov 20, 10:22 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw Nov 20, 10:28 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 4:16 PM
Invoice Number: SM-247041

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
Nov 19, 3:00 PM
Created
Mar 14, 2:35 PM
Invoice #
SM-247041

Work Details (7)

Name Type Status Qty Amount Date
WL-02987630 Expenses Open 1 $0.00 Oct 29, 9:29 AM
WL-02987631 Expenses Open 1 $0.00 Oct 29, 9:29 AM
WL-03013198 Labor Open 1 $0.00 Nov 19, 2:05 PM
WL-03013201 Travel Open 225 $0.00 Nov 19, 2:08 PM
WL-03013202 Labor Open 4.75 $0.00 Nov 19, 2:08 PM
WL-03013513 Expenses Open 1 $0.00 Nov 19, 4:55 PM
WL-03013514 Expenses Open 1 $0.00 Nov 19, 4:55 PM

Details